LEAD Motel Coordinator

Role: LEAD Motel Coordinator

Reports to: Director - E6

Program: 1602- DHS ODR

Department: Housing

Location: Westside Administration Office - 1453 16th Street, 2nd Floor, Santa Monica, CA 90404

Setting: 100% Onsite

Schedule: 20hrs/week, Flexible on days 8:00am - 4:30pm or M-F Partial days

Status: Part-time/Non-Exempt/Non-Management

Openings: 1

SUMMARY:

The LEAD Motel Coordinator, under the direct supervision of the Assistant Director of the LEAD program, will function as a member of the LEAD team and will assist with various duties related to administration of the motel program. This will include assisting with organization of daily logs, running reports related to motel utilization and payment, and assisting with data quality needs when directed. They will also order supplies and ensure that clients have access to basic items including food, clothes and hygiene supplies.

Essential Duties and Responsibilities: 

• Assist LEAD Assistant Director with administration of the Motel Program
  
• Maintain daily participate sign-in sheet logs confirming occupancy of motel room.
  
• In collaboration with the LEAD Assistant Director, maintain data that verifies that in-person case management services are being implemented a minimum of 1 time per week to all participants staying in a motel
  
• Provide services to ensure participants’ basic needs are met
  
• Prepare paperwork to be submitted to ODR for monthly billing of motel expenditures.
  
• Maintain Motel list with location, address, and contact information and update as necessary.
  
• Verifying Check in and out processes for participants
  
• Log and report damages incurred by participants while in the motel. Keep receipts and work completed/items replaced.
  
• Liaison with local motels to create a working relationship and maintain consistent communication with motel staff regarding billing issues to intervene and solve problems
  
• Discuss the Services Motel Interim Housing Policy with all Participants
  
• Inspect rooms after each participant vacates using the “motel room check list” to document condition of room at exit to mitigate damage requests for reimbursement by motel owners.
  
• Preparing all paperwork to ensure check requests are being processed in a timely manner and hoteliers are receiving timely payment for services.
  
• Obtain approval from LEAD Assistant Director for all motel check request, ensuring that request is accurate, and it is in compliance with ODR expectations.
  
• Help to direct clients when necessary
  
• Pick up checks and from Arlington Administrative office when directed and deliver to motels if necessary.
  
• Order supplies (including meal plan) and manage supply inventory for motel program
  
• Attend all trainings required
  
• Other duties as assigned

Qualifications:

• High School diploma or GED and at least 1 year experience working with individuals experiencing homelessness
  
• Detail oriented with excellent time management, organizational, written, verbal, and computer skills, with exceptional phone etiquette
  
• Computer literacy, including knowledge of Microsoft Word, Outlook and Excel

Preferred Qualifications:

• Experience with managing client data quality (running reports, inputting missing information, organizing data discrepancies, etc.) preferred

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds
• On occasion walk, drive or transit to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor
• May need to bend, stoop, twist, and sit throughout the day