Senior Case Manager, Samoshel

Role: Senior Case Manager, Samoshel 

Reports to: Program Manager

Program: 1004- Samoshel 

Department: Interim Housing

Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Sunday - Thursday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

The SENIOR CASE MANAGER has three or more years’ case management experience, provides shadowing and/or onboarding training to new staff or other training to staff, and satisfies their particular department requirements listed below: 

Interim Housing – Trains new staff on case management and specific aspects of the role; pulls reports, checks and corrects incorrect data, training staff on corrections; leads special projects; and is usually assigned the highest need/highest acuity clients.

Essential Duties and Responsibilities: 

• Serve a caseload of approximately 20-25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
• Act as the lead for client’s housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to , navigating them through the best options for their unique situations
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Provide crisis intervention when needed
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
• Participate in case conferences, individual supervision, and other staff meetings
• Work in collaboration with other agency and program staff, in order to coordinate services
• Communicate effectively and in a timely manner with management, peers, and clients
• Participate in evaluation and trainings in order to better respond to client/community needs
• Other duties as assigned

Qualifications:

• High School Diploma, GED, or Equivalent 
• Minimum of three (3) years of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
• Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
• Strong interpersonal and team building skills
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications:

• Bachelor’s degree in related field, strongly preferred
• Knowledge of HMIS databases and the Coordinated Entry System, is strongly preferred.

Work Environment:

• Team-based environment that focuses on the betterment of program improvement and client care.