Support Specialist, Dusk (Sun-Thurs 11:00pm-7:30am)

Role: Support Specialist    
Reports to: Program Manager
Location: Dusk Hotel, 7051 Sunset Blvd., Los Angeles, CA 90028
Schedule: Sunday - Thursday, 11:00pm-7:30am;  
Status: Full-Time, Non-Exempt (Hourly), Non-Management 
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Essential Duties and Responsibilities:         

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.

• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
  
  
• Be visible on the floor at all times and actively engage and welcome clients
  
  
• Conduct regular, thorough walk-throughs of the facility
  
  
• Create a supportive environment to ensure client progress towards stability
  
  
• Attend relevant staff meetings, trainings and retreats as scheduled 
  
  
• Oversee client cubicle/room/bed area maintenance in a trauma-informed manner
  
  
• Facilitate client engagement activities, such as groups or other activities
  
  
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
  
  
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
  
  
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
  
  
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
  
  
• Communicate effectively, and in a timely manner, with management, peers, and clients
  
  
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
  
  
• Other duties as assigned

Qualifications:

· High school/GED degree (Preferred)
· Minimum one (1) year experience in related work
· Possess effective customer service skills and the ability to handle difficult situations
· Ability to work independently and think critically
· Ability to communicate in a language other than English strongly preferred but not required
· Ability to act in a professional manner regardless of circumstances
· Commitment to improving the community through empowerment and dignity
· Familiarity with non-violent crisis intervention
· Familiarity with issues faced by population served
· Ability to self-motivate and to appropriately organize and motivate others
· Computer literate; able to use computerized database system for information management
· Ability to work as a team member
· Able to obtain and maintain Food Handlers, CPR and first aid certification
· Demonstrate an ability to take initiative towards continued professional development