Audit Coordinator - Inbound / Outbound Call Center (Healthcare)

Join EXL Health as a Provider Relations / Audit Coordinator – Be the Voice Providers Trust!

Are you an initiative-taking communicator with excellent critical thinking skills and a passion for helping others? EXL Health is looking for dedicated Provider Relations Coordinators to join our dynamic Pre-Audit Team.

This fully remote opportunity lets you make an impact from anywhere in the U.S.A.!

Responsibilities

As a Provider Relations Coordinator, you will play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Manage inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails promptly.
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.

Minimum Requirements

• High school diploma or equivalent obtained.
• Prior customer service or high-volume call center experience.
• Proficiency in Microsoft Office (Excel and Outlook).
• Ability to work in a high-volume, challenging environment with various software programs.

Preferred Requirements

• Healthcare experience

Professional Skills

• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.

What We Offer

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
• From your very first day, you get an opportunity to work closely with experienced, world-class Healthcare consultants.
• You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.
• Take the next step in your career by joining EXL Health as a Provider Relations Coordinator. Apply today and help shape the future of provider support!

EXL Health – Where Passion Drives Progress.