Bilingual Call Center Representative - Healthcare

EXL Health is looking for a Bilingual Customer Service Representative. This role is 100% remote in the US.

Responsibilities

• Provide customer service duties by effectively responding to incoming phone calls and managing outbound calls in a timely manner.
• Update policy information in administrative and workflow systems to process requests.
• Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards.
• Effectively and efficiently communicate with customers.
• Follow communication “scripts” when managing different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.
• Build positive relationships with operations team members.
• Adherence to schedule and excellent time management skills
• Provide suggestions for improvement of current processes to management.
• Scheduled hours may range from 8am-8pm Eastern daily.

Minimum Requirements

• High school diploma or equivalent obtained.
• Bilingual in English and Spanish
• Proficient in a Windows-based environment
• Ability to work efficiently across modern PC applications
• Microsoft Office experience

Preferred Qualifications

• College degree or equivalent work experience
• Previous call center experience

Professional Requirements

• Proven service aptitude and customer service skills in handling customer concerns effectively, timely and in a courteous manner.
• Demonstrated decision making skills.
• Flexible/Open to change - ability to adapt positively to changing business needs.
• Focus on results - Proven ability to set and meet aggressive goals.

• Strong phone and verbal communication skills along with active listening
• Excellent communication skills
• Ability and willingness to learn.
• Attention to Detail and Organization

What We Offer

EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.

From your very first day, you get an opportunity to work closely with highly experienced, world-class Healthcare consultants.

You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.

We provide guidance/ coaching to every employee through our mentoring program where in every junior level employee is assigned a senior level professional as advisors.

Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.