Quality Manager

Quality Manager

The Quality Manager is responsible for overseeing the quality assurance programs and activities within the organization, ensuring that all products and processes meet established quality standards. This role leads the development, implementation, and administration of the Quality Management System (QMS), driving continuous improvement, managing teams, and fostering a culture of quality across the organization.

Key Responsibilities

• Administer and enforce policies, programs, and procedures to ensure that organizational products, processes, and services meet established quality standards.
• Develop, implement, and maintain a comprehensive Quality Management System (QMS), monitoring progress and ensuring alignment with strategic quality goals and compliance with IATF 16949 and ISO 9001 standards.
• Collaborate with senior management to drive the organization’s quality strategy, focusing on quality-related objectives, metrics, and continuous improvement initiatives.
• Lead, mentor, and manage a team of quality analysts and staff, ensuring effective data collection and analysis to identify potential quality failures.
• Supervise the evaluation of raw materials, components, in-progress goods, processes, and operations to ensure compliance with quality standards.
• Solicit feedback from both internal stakeholders and external customers to identify areas for process and product improvement.
• Champion a culture of continuous improvement across all functions of the organization, implementing quality initiatives to reduce waste, improve efficiency, and enhance product reliability.
• Lead root cause analysis and problem-solving efforts to address quality issues and implement corrective/preventive actions.
• Ensure compliance with safety, environmental, and quality policies and procedures, creating and maintaining a compliant working environment.
• Oversee the completion of necessary quality documentation, ensuring all reports, inspections, and records are accurate, thorough, and up to date.
• Ensure adherence to 5S standards to maintain a clean and organized work environment.
• Participate in departmental budgeting and strategic planning processes, contributing to the development of objectives related to quality and operational performance.
• Monitor and report on quality performance indicators, providing actionable insights to senior leadership and other key stakeholders.
• Perform additional duties as assigned.

Skills/Competencies

• Strong leadership skills with the ability to manage and motivate a team to meet departmental goals and objectives.
• Ability to build and nurture collaborative relationships across teams and departments to promote a culture of quality.
• Strong problem-solving abilities and analytical thinking skills, with experience leading root cause analysis and corrective action implementation.
• Ability to assess complex situations, identify areas for improvement, and develop and implement effective solutions.
• Intermediate verbal and written communication skills, with the ability to convey complex quality concepts to both technical and non-technical audiences.
• Strong presentation skills and the ability to report on quality metrics and progress to senior leadership.
• Ability to think strategically and align quality goals with broader organizational objectives.
• Experience with strategic planning, budgeting, and procedural change management.
• Strong attention to detail, ensuring that all quality-related processes, reports, and actions are accurate and compliant.
• Sound judgment in decision-making, balancing quality priorities with operational needs.

Qualifications

Required

• Education: Bachelor's
• Experience: At least 6 years of experience in quality management or quality assurance, with at least 3 years in a leadership or managerial role.
• Proven experience in developing and implementing Quality Management Systems (QMS), managing teams, and leading continuous improvement initiatives.