Customer Service and Traffic Coordinator

Customer Service & Traffic Coordinator

Position type:  Full-Time, Salaried

Pay range: $50,000.00 - $70,000.00 per year

Location: Hennepin, IL

Are you detail-oriented and love the challenge of coordinating multiple channels of communication in order to deliver the best customer service?  Do you enjoy a job with responsibility and find enjoyment in juggling orders, lead times, customer questions, inventory and logistics?  Do you like developing external relationships as much as you enjoy working with a small and focused and experienced team of co-workers?  If yes, then join us in Hennepin!

Washington Mills is built on values that matter. Founded more than 150 years ago, we have earned our reputation as one of the world’s most trusted and reliable producers of abrasive, ceramic and refractory grains and powders. Serving thousands of customers and offering the broadest selection of abrasive grain and specialty electro-fused minerals in the market today, we constantly pursue growth in our products, our approach, and our people. Our founding principles of honesty, integrity and reliability still guide our business today, and we are a proud community of hands-on problem solvers, committed to shaping the materials applications of the future. With global distribution and sites located throughout North American and Europe, Washington Mills opens the door to a world of opportunity, creativity, and challenge.

The Customer Service and Traffic Coordinator is responsible for assisting and engaging with customers on behalf of Washington Mills, ensuring customers are satisfied with products and services, and managing the workflow to organize the shipping or transfer of finished goods and raw materials to the Hennepin Plant.  This position must demonstrate strong communication skills both with internal and external customers and must be flexible and adaptable.  The Customer Service and Traffic Coordinator reports to the Plant Controller but will also support the Plant Manager and Sales team.

• Coordinates the activities of Inside Sales, Customer Service, Traffic, and Inventory Control of finished goods and raw materials
• Maintains accurate inventory records for all finished goods and raw materials
• Forecasts customers’ finished goods and the plant’s future raw material needs by SKU as well as prepares and updates monthly shipping and sales projections
• Works with Accounting, Operations, Quality Control, and the proposed pull system of the Salesforce
• Schedules raw materials as required by Operations and arranges transportation from barge unloading to plant
• Invoices customers and records shipments using the current software and processes
• Prepares monthly sales reports, relay invoicing information to Controller

To be successful in this position, you must:

• Posses an associate’s degree in business administration and/or traffic management
• Have the ability to demonstrate aptitude in the Customer Service field with a minimum of 2-4 years of related experience
• Demonstrate proficiency in Microsoft Word, Excel, PowerPoint, Salesforce, and ERP/Business Software
• Have a strong aptitude for program/process innovation, the ability to interpret and implement DOT and International freight regulations, and enforce policies in a professional manner
• Be able to multi-task, maintain an organized workspace, and be able to direct others’ activities in a professional manner

We proudly offer robust compensation and benefits packages, including:

• Competitive pay, commensurate with experience
• Heavily subsidized medical and dental plans
• Employer-sponsored retirement plan
• Company-paid life insurance
• Immediate paid vacation and generous holiday time
• Family-friendly sick and personal leave policies
• Opportunities for career development

Interested? We want to hear from you! Visit washingtonmills.com/careers and tell us why you’re the candidate we’re looking for.

The above statement reflects the general details considered necessary to describe principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Washington Mills is an Equal Opportunity Employer committed to workforce diversity. M/F/D/V. Qualified minorities, women, individuals with disabilities, and veterans are strongly encouraged to apply.

Washington Mills is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

PLEASE READ CAREFULLY BY SUBMITTING THIS APPLICATION YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ACCEPT THIS INFORMATION.
 

I certify that the information on this application and its supporting documents is accurate and complete. I understand and agree that failure to fully complete the form, or misrepresentation or omission of facts, represents grounds for elimination from consideration for employment, or termination after employment if discovered at a later date.
 

I authorize Washington Mills to investigate, without liability, all statements contained in this application and supporting materials.

I authorize references and former employers, without liability, to make full responses to any inquiries in connection with this application for employment.
 

If selected for a position, I agree to submit to a physical exam, background investigation, and/or screening for illegal substances upon conditional offer of employment, depending on the position requirements. Job-related concerns identified during any of the above screenings may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
 

I understand that this document is NOT an offer of employment, and that an offer of employment, if tendered, does NOT constitute a contract for continued guaranteed employment. I understand that employees of Washington Mills who work at union facilities and are obligated to join the union as a result of the position they are applying for, serve pursuant to the terms of the applicable contract and the employment relationship may be terminated at any time by you, for any or no reason, and the Company may terminate you pursuant to the applicable contract but in no event for a reason prohibited by law.
 

If employed, I will be required to furnish proof of eligibility to work in the United States, and any other information required to be provided to employer by law or for benefit eligibility, and to comply with Company and departmental policies, practices, rules, and regulations.

I understand that if employed on a temporary basis, I would be paid for hours worked only, and would be ineligible for benefits including paid time off. I understand that any benefits I receive outside any applicable contract may be subject to change or discontinuation at any time without prior notice.
 

I understand that if offered employment, I will be required to complete a Form I-9 and that the Company reserves the right to terminate my employment if said information is processed through E-Verify and I am unable to resolve any discrepancies in my information with the Social Security Administration, the Department of Homeland Security, or any other applicable government agency.