Family Store Manager I

Location: The Salvation Army Family Store-Riverwatch Parkway

About this opportunity:

Plans, administers, monitors, and evaluates the day-to-day operations of an active, thriving Family Store, supervising and supporting employed staff and volunteers, ensuring compliance with established policies and procedures; processes, displays, and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner; prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover; ensures the accountability and security of all store items and funds.

Key responsibilities:

• Administers and monitors the day-to-day operations of a small Family Store; serves as lead worker to volunteers, beneficiaries, and/or subordinate store personnel; trains and instructs staff in the proper methods and procedures for performing work; inspects work in progress for accuracy and completion.
• Plans, supervises and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover, plans organize, and supervises the preparation of displays for special promotions of seasons; notifies warehouse personnel of low-stock items.
• Supervises and participates in the receiving, sorting, pricing and distribution of donated items in the warehouse; ensure that items are process in a timely manner and in compliance with established policies and procedures.
• Schedules donation pickups; ensures the accountability of all donated items in the warehouse; ensures that items are processed in a timely manner and in compliance with established policies and procedures.
• Assists customers purchasing items from The Salvation Army by ringing up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepare and balances the cash drawer and runs routine register printouts.
• Prepares bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operation procedures.
• Prepares, processes and maintains various sales records, tax forms, and social service vouchers, prepares routine sales and reports as directed.
• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.
• Assist customers by explaining sore policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience. Assist customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepared and provides tax receipts.
• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed, returns items to the proper location after customer’s have handled.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information may schedule and record donation pickups.
• Cleans all display racks and shelves; sweeps and mops floors, cleans windows and mirrors; ensures that they store is maintained in a clean and inviting manner.
• Opens and/or closes store doors in accordance with the store schedule.
• Prepares and maintains a variety of Family Store sales reports, records, logs, etc.; ensures the accuracy, completeness and timeliness of the same.

What we are looking for in you:

• High School Diploma or G.E.D; two (2) years progressively responsible experience working in a retail store environment with at least one (1) year experience in a supervisory capacity,
• Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
• Valid State Driver’s License.

Physical Requirements and Working Conditions:

Ability to meet attendance requirements; ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle. Ability to lift up to 30lbs,also bending, pulling, carrying. Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits

• Health, Dental, Vision
• Paid Time Off
• Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  04/16/2025 – 05/30/2025         

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled