Store Clerk & Sorting Room Worker_NE-TX_401-Thrift Store Department

ob Summary: 

Receives, sorts, prices and prepares donated items for display in the store; determines suitability and pricing of items based on established standards; assists in maintaining the orderliness and cleanliness of the store and sorting room area; assists store customers in donating, selecting and purchasing store items; operates and maintains a cash register; responds to customer questions. 

Essential Functions: 

This job description should not be interpreted as all inclusive.  It is intended to identifythe essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those statedin this job description. 

Sorting Room Responsibilities (35%) 

Receives, inspects and sorts donated items such as clothes, shoes, household items, bric-a-brack, etc. according to the category and condition; selects items suitable for store display and distributes same to appropriate areafor further sorting and/or pricing; discards items in accordance withestablished procedures. 

Tags items with specially coded tickets and/or prices in accordance withestablished procedures; hangs clothes on hangers and places same on clothes racks. 

Packs items in boxes and marks boxesaccordingly,assistsin transporting boxes to appropriate storagearea; lifts and carries items to the appropriate destinationfor further processing, storage or displaying in store. 

Customer Service Responsibilities (35%)  

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures. 

Assistscustomers by explaining store policy and responding to questions regardingthe pricing and/or purchasingof items; ensures that all customers visiting the store have a pleasant experience. 

Assistscustomers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area;assistswith hauling donations to the storage areaas needed; prepares and provides tax receipts as needed. 

Answers the store telephone in a tactful and courteous manner; assistscustomers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups. 

Store and Sorting Room Orderliness and Cleanliness Responsibilities (30%)  

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked;maintainswarehouse area in a neat and orderly manner; cleans floors, tablesand work areas. 

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintainedand displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to theproper location after customers have handled. 

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintainedin a clean and inviting manner. 

Other Responsibilities: 

Inspects donated itemsto ensure they can be used according to established policies and procedures. 

Assistscustomers in carrying purchased/donated items in/out of the store. 

Performs other duties as assigned. 

Materials and Equipment: 

Cash RegisterHand TruckGeneral Office Equipment 

Knowledge, Skillsand Abilities: 

Knowledge of effective customer service techniques. 

Knowledge of the principles and practices of basic mathematics. 

Ability to work effectively and cooperatively with co-workers. 

Ability to present a positive and professional image of The Salvation Army. 

Ability to prepare and maintainreports in an accurate, complete, and timelymanner. 

Ability to work independently and with limited supervision. 

MINIMUM QUALIFICATIONS REQUIRED: 

Educationand Experience: 

High school diploma or G.E.D. preferred, 

And 

One year retail or warehouse experience preferred, 

Or 

any equivalent combination of training and experience providing the required knowledge, skillsand abilities. 

Certifications: 

None. 

Physical Requirements: 

Ability to meet attendance requirements. 

 Ability to read, write and communicate the English language effectively. 

Ability to operatea cash register, perform routine mathematical computations and count change. 

Ability to perform continuous walking, stooping, standing, and some climbing. 

Duties are usually performed standing.  Standing may be relieved by brief or occasional periods of sitting. 

Moderate physical effort requiredassociated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy  objects(up to50 lbs.). 

Working Conditions: 

Work is sometimesperformed in a normal storewhere there arelittle or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.Work is sometimesperformed in a normal warehouse environment where there are physical discomforts associated with changedin weatheror discomforts associated with noise, dust, dirt, and the like.