Location:  Center of Hope – Charlotte, NC   

About this opportunity:

The Salvation Army is seeking a Housing Stabilization Specialist with expertise in Human Trafficking Awareness and Prevention to play a crucial role in supporting and advocating for individuals affected by human trafficking. This position involves identifying victims, providing case management services, and helping clients achieve long-term stability. The specialist will assist clients in obtaining and maintaining independent housing and offer housing location services as needed. The role also includes conducting community-based home visits, performing initial and ongoing assessments, and regularly following up on referrals to connect clients with vital community resources. The ideal candidate will be a passionate advocate for survivors, ensuring they receive comprehensive support throughout their recovery and reintegration into the community.

.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Case Management Responsibilities (40%)

Conduct comprehensive assessments with clients to identify the cause of the client’s homelessness, as well as their needs and strengths.

Develop a service plan to address issues identified in the assessment.

Guides and assists clients in developing concrete, measurable steps to complete their service plan.

Based on the service plan goals and objectives, determine the individualized length of stay in the shelter for clients and identify community resources that will assist clients in completing the service plan.

Evaluate and measure clients' progress toward completing the goals and objectives identified in the service plan.

Partner with each client to establish a transition plan to ensure long-term housing stability.

Connect clients to appropriate income assistance resources and/or assist them with completing employment and disability applications when needed.

Be available to collaborate with Social Services staff to provide crisis intervention for clients when needed.

Participate in team supervision with social work staff and supervisor. Collaborate with all Center of Hope Shelter staff and/or Booth Commons Family Center to ensure adequate service delivery and excellent customer service.

Social Services Responsibilities (35%)

Interviews clients to determine eligibility for housing programs based on criteria, guidelines, and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance.

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as required.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring regularly; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the individual's holistic needs.

Evaluate/measure client progress toward completing the goals and objectives identified in the service plan.

Abide by all Salvation Army policies and procedures and adhere to the strictest professional confidentiality standards regarding clients and client information.

Completes and articulates discharge plans to clients exiting the program.

Data Entry and Reporting Responsibilities (15%)

Maintained accurate and updated case notes and contact logs and recorded referrals made to community services.

Track and record all services and program outcomes in the local HMIS.

Receives, reviews, and verifies information to ensure accurate data reporting.

Assesses and reviews case records to categorize information entered into the computer.

Ensures all data entry functions are performed accurately, entirely, and timely; ensures compliance with established deadlines; and provides the confidentiality and integrity of computer information.

Enters data for each client daily, updating the client’s status characteristic, type, and number of services received during the quarters—also data daily for each client who has been discharged from the treatment program for any reason.

Completes all data entry and maintains statistics for all programs.

Administrative Responsibilities (10%)

Prepares and maintains case records and logs on all assigned clients; ensures accuracy and completeness; and enters pertinent information into the Homeless Management Information System (HMIS).

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures accuracy and completeness.

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to the grantor.

Other Responsibilities:

Assists in developing and revising the service policy manual.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects. Performs other duties as assigned.

Materials and Equipment:

Personal Computer                     General Office Equipment

Knowledge, Skills, and Abilities:

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

Bachelor's degree from an accredited college or university in Human Services, Social Work, Behavioral Science, or a related field,

and

Three years of progressively responsible experience providing direct case management social services, including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

Certifications:

Valid State Driver’s License

Physical Requirements:

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language effectively. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload.

Ability to effectively and efficiently work on multiple cases simultaneously without becoming frustrated or disorganized.

Walking, standing, lifting, and carrying light objects (less than 25 lbs.) for 5-10% of work time requires limited physical effort.

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a shelter environment, where exposure to physical health risks and unsanitary conditions may occur. It involves driving a vehicle to off-site meetings and home visits.

Changes in weather or discomforts associated with noise, dust, dirt, and the like may cause physical discomfort.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, training and mentoring employees, and offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member, or program director, our employees understand that at the core of their work is the opportunity to be an integral part of an organization that is doing the most good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  April 9, 2025 – May 9, 2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled