Store Clerk_NE-NSC_401-Thrift Store Department

                                               THE SALVATION ARMY JOB DESCRIPTION

Job Title:
Store Clerk
Employee Name:
Department:
Thrift Store
Location:
Job Family:
Store
FLSA:
Non-Exempt
Reports to:
Store Manager
Direct Reports:
None
Revision Date:
3.6.23

Job Summary:

Assists store customers in donating, selecting, and purchasing store items; responds to customers’
questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store
items. Receives, sorts, prices, and prepares donated items for display in the store; determines suitability
and pricing of items based on established standards; assists in maintaining the orderliness and
cleanliness of the store and sorting room area; assists store customers in donating and selecting store
items; responds to customer questions.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the
essential functions and requirements of this position. The incumbents may be requested to
perform job-related responsibilities and tasks other than those stated in this job description.

Customer Service (60%)

Assists customers by explaining store policy and responding to questions regarding the pricing and/or
purchasing of items; ensures that all customers visiting the store have a pleasant experience.
Assists customers who are donating items to The Salvation Army; directs customers to the proper
loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax
receipts as needed.
Maintains the neatness and security of the checkout area; ensures that forms, bags, etc. are adequately
stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.
Answers the store telephone in a tactful and courteous manner; assists customers by responding to
questions and providing directions and/or general information; may schedule and record donation pickups.

Store Orderliness and Cleanliness (20%)

Places and arranges items in the store as directed; checks all store displays to ensure that items are
maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed;
returns items to the proper location after customer's have handled.
Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that
the store is maintained in a clean and inviting manner.

Sorting Room Responsibilities (20%)

Receives, inspects, sorts, and prices donated items such as clothes, shoes, household items, bric-a-brac,
etc. according to the category and condition; selects items suitable for store display and distributes same
to appropriate area for further sorting and/or pricing; discards items in accordance with established

Ability to meet attendance requirements.
Ability to read, write and communicate the English language effectively.
Ability to operate a cash register, perform routine mathematical computations and count change.
Ability to perform continuous walking, stooping, standing, and some climbing.
Ability to perform routine mathematical computations and count change.
Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of
sitting.

Working Conditions:

Duties are usually performed standing. Standing may be relieved by brief or occasional periods of sitting.
Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching,
twisting, pushing, pulling, and carrying light to heavy objects (up to 75 lbs.).
Work is sometimes performed in a normal store where there are little or no physical discomforts
associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Work is sometimes performed in a normal warehouse environment where there are physical discomforts
associated with changed in weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually
performed by incumbents in this position may vary. Although this document may be used for recruiting,
staffing, or career planning, the information contained herein should only be used as a guideline or
recommendation for the content of and qualifications for this position. An individual’s ability to meet the
qualifications and capabilities described in this document is not a guarantee of employment or promotion.
The Salvation Army reserves the right to make changes to this document as deemed necessary without
providing advance written notice.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.

__________________________________                                                                 _________________
           Employee Signature                                                                                       Date

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!