Membership Director - Full Time

Greater Philadelphia YMCA Employment Opportunity!

The position is a high-profile leadership position that is responsible for helping with the overall direction, coordination, operation, and success of the Department.  The Director will ensure the Department meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.   

The Director will provide daily support to a team of 50+ team members and offer ongoing leadership, motivation, and development.  They are responsible for casting, coaching, communication, alignment, and holding Department Team Members accountable to collective Greater Philadelphia YMCA expectations.   The Director will also act as a Branch ambassador to provide each member a great experience.    

Some rewards for joining our team: 

• Free YMCA membership - access to all branches!

• 50% off programming including swimming lessons as well as childcare programs (early learning care, before and after care, day camp and overnight camp).

• Planning for your future? Ask us how we do it at the Y - it's awesome!

• Comprehensive benefits package which includes health, dental and vision insurance, paid time off, tuition reimbursement, etc.

What is needed for this job:

• Bachelors Graduate or Equivalent
• 2+ years experience in fitness, retail, recreation management or hospitality industries
• 2+ years experience managing 50+ team members
• 2+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
• Experience providing high-end member service and managing member concerns 
• Track record of success in a performance driven work environment

The responsibilities we will trust you with:

• Embody personally through modelling and Coach, Train, Develop, Lead and hire staff that deliver a world class Member Experience.
• Own membership growth and all aspects that support success (process, quality, strategy, relationships, training).
• Create and sustain a culture of Membership Satisfaction Obsession reflected in all staff delivering on current and evolving Member needs and expectations (includes non-membership staff).
• Recruit, train, schedule, supervise, develop and track certifications of staff and volunteers.
• Oversee the day to day operations of member service department.
• Execute and deliver on your annual budget.  Maintain your expenses within this budget. 
• Ensure that daily care of prospective members is first priority through leadership of Welcome Center staff.
• Develop, meet and exceed monthly and annual membership sales and retention.
• Coach, train and ensure staff delivers consistent excellence in sales presentations, closing techniques, impeccable telephone and in-person service, and member engagement.
• Assist in the execution of systems that ensure consistent prospect and new member tracking and follow-up procedures. 
• Execute sales techniques to ensure the YMCA is reaching and meeting the needs of our diverse community. 
• Develop and implement systems to ensure timely follow-up of all prospects and potential membership sales.
• Collaborate with Branch Team Leaders to ensure the seamless transition from prospect to fully engaged member.
• Lead and develop team to provide outstanding customer service and quickly and efficiently respond to member questions, comments, and concerns.
• Ensure team members greet and service members in a friendly and professional manner.
• Assist with supervising and assessing team members by providing constructive feedback and helping them develop excellent member service and promotional skills.
• Assist the Senior Team Leader in maintaining daily and monthly department budget.
• Balance cash drawer, reconcile membership accounts, and make necessary corrections and voids.
• Perform other related duties as assigned. 

What you can expect:

• Support from an amazing team

• Opportunities to learn & grow

• Being a part of a non-profit organization that works to make the community stronger

After reading this, if you're thinking this is great- we want to meet you!

Get the ball rolling with our quick, 3-minute online application.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.