QA & I Specialist Substance Use Disorder Program

Our Mission: Lutheran Community Services Northwest partners with individuals, families and communities for health, justice and hope.

About Us Lutheran Community Services Northwest is a non-profit human services agency that improves lives of people in communities throughout Washington, Oregon and Idaho. We provide a wide variety of services to adults, adolescents, children, families, schools and communities. We are privileged to touch lives of all ages, cultures and faiths.

MISSION IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

The Substance Use Disorder (SUD) Quality Assurance (QA) Specialist oversees, monitors, and enhances the quality and compliance of services provided within SUD treatment programs. This role entails developing and implementing quality assurance policies, conducting audits and reviews, ensuring adherence to federal, state, and local regulations, and promoting continuous improvement initiatives. The QA Specialist collaborates with clinical staff, leadership, and external stakeholders to uphold high standards of care, client satisfaction, and program effectiveness.

**Please note this position requires candidates to be Certified Alcohol and Drug Counselor II (CADC II) and hold such certification that is recognized by the Mental Health and Addiction Board of Oregon**

RESPONSIBILITIES:

• Guide the program management and clinical team for focused review of SUD’s peer, low-barrier and harm reduction services.
• Assist in developing and maintaining quality assurance programs
• Collect and analyze data related to client care, clinic operations, and compliance with quality standards
• Maintain databases and ensure accurate and timely data entry
• Support the development and implementation of quality improvement initiatives
• Assist in preparing for inspections and accreditation reviews
• Respond to record requests, using EHR software ( and possibly paper files
• Report within LCSNW on local data points and progress toward agency excellence

REQUIREMENTS:

• 2 years of related experience; within Quality Assurance and Improvement field, analyzing and verifying data from several types of software
• Certified Alcohol and Drug Counselor (CADC II) recognized by Mental Health & Addiction Certification Board of Oregon (MHACBO)
• HS diploma or equivalent; or 4 years experience in related field
• Demonstrated knowledge of HIPAA and 42 CFR Part 2-Confidentiality policies and procedures and practices related to Substance Use Disorder Patient Records

• Fluency in English, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Travels between worksites occasionally
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, and faith-based settings such as churches
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

  The Perks:  We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance.  Vacation includes up to 2 weeks in the first year.  Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year.  A 403(b) Retirement plan, with employer matching after meeting eligibility requirements.  Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.

We thank all candidates in advance for their interest in joining the Lutheran Community Services Northwest team.  Only those selected for an interview will be contacted.

LUTHERAN COMMUNITY SERVICES NORTHWEST IS AN EQUAL OPPORTUNITY EMPLOYER AND COMMITTED TO CULTURAL COMPETENCY.