Loss Prevention Manager

The Regional Loss Prevention Manager leads, manages and develops a Loss Prevention team whose responsibility is to prevent, detect, investigate, resolve and document internal and external losses and policy violations and provide exceptional customer service in the process at all Goodwill locations.

Essential Duties & Responsibilities

1. Leads, manages and develops a Loss Prevention team responsible for the following functions:
   1. Provides professional protection of company assets, employees and guests while ensuring excellent customer service.
   2. Conducts and documents internal and external investigations and interviews in a professional, timely, discreet and confidential manner.
   3. Uses effective and professional written communication skills to prepare accurate and timely investigative reports, email communications, memoranda, and other required forms, spreadsheets and reports.
   4. Partners and communicates effectively with all lines of business.
   5. Actively monitors and follows up on suspicious cash variances, cash handling violations, and point of sale exception based reporting data.
   6. Conducts and promotes proactive Loss Prevention efforts such as awareness programs, training, detailed store audits, and “Focus Store” monitoring as required.
   7. Operates and monitors video surveillance systems to audit, investigate and review theft and other questionable incidents; downloads and saves video evidence.
   8. Effectively deals with difficult or angry individuals in a professional manner, using minimal force only when necessary to protect self or others from serious physical harm.
   9. Accurately and promptly notifies management of serious or unusual incidents or circumstances.
   10. Maintains professional liaison with law enforcement and other governmental agencies, and represents Goodwill as a witness in court and administrative hearings.
   11. Provides assistance and back-up to Security operations as needed.
   12. Maintains professional grooming and appearance.
2. Mentors, coaches and sets a professional example for subordinates.
3. Prepares and administers employee performance reviews, discipline and coaching as required.
4. Efficiently manages and controls operating, labor and capital budgets for Loss Prevention Department.
5. Researches and implements methods of measuring and minimizing inventory shrinkage, cash and other losses to the Company.
6. Analyzes Loss Prevention needs to develop and implement new Loss Prevention programs or modify and improve existing programs.
7. Meets with Department heads to discuss Loss Prevention issues, investigations, problems/solutions and procedures.
8. Develops and writes Loss Prevention-related policies and guidelines.
9. Possesses knowledge of surveillance camera equipment needs assessments, purchasing, installation, troubleshooting, video review and downloads.
10. Takes an active role in the Goodwill Southern California Threat Management Team and conducts threat management investigations as needed.
11. Coordinates and partners with others inside and outside the Company to determine, share and adopt best practices.
12. Daily travel between multiple locations across San Bernardino, Los Angeles and Riverside counties.

Education & Experience

• 3 years of supervisory experience.     
• 5 years of loss prevention or investigation experience.
• High school diploma or general education degree (GED) required.
• Bachelor's degree from four-year college or university preferred.

Computer Skills

• Internet software
• Spreadsheet software
• Word Processing software
• Presentation software
• Other software / systems – Security surveillance camera systems; two-way radios; POS-based exception reporting programs.

• Possesses a valid Calfifornia driver's license and state-required auto insurance.
• Required to travel daily (up to 90% of the time could be required).
• Non-profit experience preferred.
• Spanish / English bilingual preferred.
• Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others.
• Ability to relate well to people from diverse backgrounds and with disabilities.
• High standards of integrity, honesty, confidentiality and ethical conduct.
• High level of effort and commitment with a strong work ethic.
• Flexibility - ability to adapt quickly to changes.
• Comfortable in both directing others and taking orders.

Pre-Employment Testing

• Drug Screen
• Background Check
• Employment Verification
• Live Scan
• MVR

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment.   Persons with disabilities are encouraged to apply. 

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees. 
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.  

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.   Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.   We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.  

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment.  If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. 
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.