IT - Enterprise Fraud Technology - Senior Fraud Systems Administrator

TITLE: SR FRAUD SYSTEMS ADMINISTRATOR
STATUS: EXEMPT
REPORTS TO: DIRECTOR - FRAUD TECHNOLOGIES
DEPARTMENT: IT - ENTERPRISE FRAUD TECHNOLOGY
JOB CODE: 11615

PAY RANGE: $100,500.00 - $120,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Sr. Fraud Systems Administrator is responsible for overseeing and managing the credit union’s fraud detection and prevention systems and applications. This critical role ensures the confidentiality and integrity of financial transactions by proactively detecting and preventing fraudulent activities. The administrator collaborates with cross-functional teams, analyzes fraud trends, and implements effective strategies to safeguard the credit union and its members.

TASKS, DUTIES, FUNCTIONS:

Application Management:

• Administer and Maintain: Oversee the deployment, configuration, tuning, and maintenance of fraud applications, including fraud detection tools, transaction monitoring systems, and identity verification solutions.
• System Upgrades: Coordinate timely upgrades, patches, and vendor coordination.
• User Support: Provide technical support to end-users, troubleshoot issues, and address system-related queries.
• Role Management: Configure fraud detection and prevention systems roles as appropriate for business needs.
• System Integration: Assist with the integration of fraud detection and prevention systems with core banking platforms, digital banking and third-party services.
• User Management: Conduct User Access Reviews for fraud detection and prevention systems and applications.
• Business Continuity Planning: Develop and test contingency plans to ensure fraud detection and prevention systems remain operational during outages or cyber incidents.

Fraud Detection and Prevention:

• Risk Assessment: participate in risk assessments (e.g. fraud, product)
• Emerging Threats Assessment: Assess risks associated with emerging fraud threats and recommend preventive measures.
• Collaboration: Work closely with fraud servicing, fraud data analytics and strategy, compliance officers, information technology.

Policy and Procedure Development:

• Policy Compliance: Develop and enforce policies, procedures, and controls related to fraud detection and prevention systems administration.
• Training and Awareness: Conduct training sessions for credit union staff in relation to fraud detection and prevention systems.
• Incident Response: Participate with incident response protocols in case of suspected fraud incidents, as applicable.

Data Analysis and Reporting:

• Monitoring and Analysis: Provide continuous analysis of fraud system rules and reporting logic to ensure data integrity and high fidelity in support of fraud investigation teams.
• Monitoring and Alert Management: Monitor system performance and alert volumes.
• Reporting: Develop dashboards and reports to track fraud system performance for management.

Collaboration and Communication:

• Cross-Functional Teams: Effectively collaborate with IT, fraud services, risk management, legal, and compliance teams to align fraud efforts.
• Stakeholder Communication: Communicate findings, recommendations, and updates to senior management and relevant stakeholders.
• Other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to interpret, resolve, and document system and process issues.
2. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  All levels of staff and management
2. EXTERNAL:  Vendors.

QUALIFICATIONS:

EDUCATION: Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent work experience.

EXPERIENCE:

1. Minimum of 5 years in fraud prevention, risk management, or related roles within the banking or financial services industry.
2. Proficiency in fraud software and tools.  e.g. fraud monitoring, dispute tracking
3. Knowledge of data analytics, machine learning, and statistical modeling.
4. Familiarity with regulatory requirements related to fraud prevention.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday to accomplish tasks.
2. Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed.
3. Occasional travel may be required.
4. Hearing within normal range.
5. May work additional work hours to accomplish tasks.

LICENSES/CERTIFICATIONS:

1. Certifications are desired, such as Certified Fraud Examiner (CFE)

#LI-Hybrid

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 6/10/2025