Credit Specialist

GardaWorld is shaping the future of cash management! We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing, forecasting, ATM, and cash recycler services. We are equipped with the largest fleet of armored vehicles in the industry, sophisticated technology, and an expansive network of experienced employees and innovative partners. We process, manage, and move over $8B in cash every day while delivering 24/7 client support and logistical expertise.

JOB PURPOSE: The position of a Credits Analyst (Billing Adjuster) would be responsible for the daily analysis and processing of Billing Adjustments for assigned accounts. Due to the high volume of documents and research, excellent clerical, follow thorough and organizational skills are required. The position would also entail extensive verbal and written communications with Sales Staff, Branch Operations, Billing and Contracts and possibly our Customers.

DUTIES:

• Review files and email inbox poll containing Billing Adjustment Requests (single customers and large customers’ special projects).
• Research the Requests. Obtain and examine all relevant information to validate the Credits-Billing Adjustments: compile, sort, and verify accuracy of data to be entered comparing information to identify errors and ensure completeness based on policies and procedures.
• Analyze account information - statements, payments, invoices and data base – to validate the disputed services/ rates, based on original terms and services provided.
• Resolve customers billing complaints by performing the needed research, calculation of adjustments and accurate data entry; complying with the department procedures, accurate computer codes use and required approvals,
• Check to ensure that appropriate changes were done. Compare data entered with source documents. Keep records of customer interactions, complaints, or comments, as well as actions taken. Refer unresolved customer requests to designated departments for further investigation     

• Work under the company’s goals and keep up with daily requests.
• Prepare reports

SKILLS/QUALIFICATIONS:

3. • High School diploma is required or equivalent. 
   • College Degree is preferred.
   • This position requires the incumbent to have a minimum two years experience.
   • This position requires good analytical and oral communication skills in order for the incumbent to accurately verify statements, invoices and customer’s data base.
   • Proficiency with Microsoft Office for Windows (Outlook, Excel, Word and a live Web-based environment) is required. 
   • This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

GardaWorld is an equal opportunity employer and drug free workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

 
 

Cash Services Headquarters
2000 NW Corporate Boulevard
Boca Raton, Florida, USA
33431 
+ 1 561 939 7000