Strategic Account Manager
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
The Strategic Account Manager will be a part of the EXL Banking front-end team. They will be responsible for cultivating and maintaining strong, long-term relationships with key stakeholders in strategic accounts, ensuring client satisfaction, and driving revenue growth. As a trusted advisor, you will help clients navigate complex challenges through tailored solutions and find new business opportunities.
The Strategic Account Manager will work with other leaders within EXL to provide the best solutions that align with the client’s strategic priorities and drive high value growth within client organizations through EXL’s data-led approach.
Key Responsibilities
- Client relationship management and growth: Primary liaison with the key business sponsors at clients, develop new relationships, identify and track key strategic goals and plans of clients
- Account Planning: Create the account plan including relationships required, opportunities to be pursued, capabilities mapping etc.
- Client Delivery Assurance: Collaborate with delivery leaders to ensure best-in-class delivery
- Set up and run regular Monthly and Quarterly Business Review meetings with clients. Work with other internal groups as needed to prepare material for all such regular meetings
- Strategic Solutioning - Understand pain points for the client and map relevant products, services and solutions to those by partnering with EXL’s Product, Service and Solutioning areas to develop customized solutions as appropriate
- Contracting: Manage SOW’s including negotiating business terms
- Represent the clients’ needs and interest within EXL
What we are looking for
- 10+ years of experience across strategic account management, business development and management consulting preferably in the banking and financial services industry
- Experience working with large, Global, Fortune 500 customers
- Experience driving transformational deals and/ or delivering strategic projects engaging with C-level stakeholders
- Strong executive presence
- Firsthand experience with proposal creation, content development and leading proposal presentations
- Strong leadership, interpersonal, communication, and presentation skills
- Knowledge and market understanding of AI / ML, Generative AI and other digital transformation solutions.
- Experience working in an international and matrixed environment collaborating with large, multi-location teams
- Located in the New York City area or ability to travel to the NYC area at short notice per business requirements
- Bachelor’s degree, MBA/ post graduate degree preferred
- U.S. citizenship or permanent residency
To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Salary
- Min Hiring Rate $140,000.00
- Max Hiring Rate $190,000.00
- Jersey City, NJ, USA
- New York, NY, USA