Client Services Manager
Company Overview and Culture
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
The Company:
EXL Premium Audit, a leader in the field, can complete all levels of premium audits on all auditable exposure types. We train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum.
The Position: Client Services Manager for Premium Audit division.
This is a hybrid role based out of your home office anywhere in the mainland U.S. with occasional travel to interact with the team and clients.
Pay Details:
Up to $75k annually
Responsibilities: Manage assigned territory/auditors to achieve regional performance metrics. Achieve satisfactory customer service results for assigned customers. Maintain YTD and annual company performance metrics. Participate in the regional customer contact program. Create development plans that will identify bench strength candidates.
Qualifications: Strong analytical skills and attention to detail. Ability to manage time and perform responsibilities with little ‘face to face’ supervision. Good interpersonal skills and ability to communicate effectively with co-workers and clients. Ability to utilize resources available to complete assigned projects successfully. Knowledge in use of computers to document and record audit findings. Familiarity with overall organization and importance of audit functions. Ability to coach, train, mentor, and provide leadership to staff. Associates degree or comparable experience. High School Diploma or GED required.
Experience: A minimum of three years or more of job experience as a Premium Auditor including minimum of one year of job experience as a mentor.
Preferred Certifications and Licenses: Certified in the ISO PAAS TAP Certification program. In process of completing the IIA APA program. EEO/Minorities/Females/Vets/Disabilities
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To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.
Other details
- Pay Type Salary
- United States