Company Overview and Culture 

Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

The Position

EXL’s Castle High Value business provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers and is the recognized leader in the industry. Castle High Value is looking for an ambitious professional to join our Team as a High Value Regional Manager.

The High Value Regional Manager is responsible for operational results within a specified geography, including the results of Field Managers reporting to them. The High Value Regional Manager maintains control of time service, acquisition costs and production levels, monitors quality, and interacts with clients in their geographic region in a manner that is consistent with company policies, procedures, and standards. The successful Regional Manager helps to support and improve the Field Managers working in their region. The Manager also assigns work and is responsible for Field Consultant performance for their territory. The High Value Regional Manager works as an integral part of the Castle High Value Management Team and contributes meaningfully to our organizational mission and internal goals.

Responsibilities

• Daily management of work in territory
• Assign work to Field Consultants per company guidelines.
• Maintain a staff of Field Consultants who can meet company’s and customers’ quality and professionalism standards.
• Meet company time-service objectives for region.
• Adhere to budget guidelines for region, including acquisition costs and SLAs
• Meet performance and metrics standards of region
• Interact with clients/customers and maintain customer relationships
• Monitors phone calls and e-mails and responds to all communications in a timely manner.
• Responsible for meeting personal and regional production
• Responsible for performance and metrics of Field Managers in region
• Responsible for mentoring and supporting Field Managers
• Responsible for interacting with clients/customers, and maintaining customer relationships
• Responsible for setting priorities & strategy for Region
• Performs other duties as assigned.

Qualifications

• Excellent working knowledge of inspection rules and applicable state regulations.
• Knowledge and expertise in technical areas of the inspection process.
• Set timelines for completion of training material.
• Ability to multitask and handle time sensitive urgencies.
• Must have excellent written and oral communication skills as well as excellent organizational skills. 
• Bachelor’s degree in related field or equivalent experience (e.g., 3-5 years completing insurance inspections or working as Risk Manager)
• Manager and Field Specialist experience with OSI/Castle preferred

Other Duties:

• Demonstrate the highest degree of professionalism to stakeholders in the survey process as well as to colleagues
• Ability to manage multiple projects at once and handle time sensitive urgencies
• Knowledge in use of computer equipment, software (esp. Excel), and general office equipment
• Strong analytical skills and resourcefulness
• Lead by example and always improve: The successful High Value Regional Manager will not only be open to improvement, but will self-identify where professional development is needed, and will set goals to drive improvement and professional growth without being asked. Will share these objectives with their manager during periodic One-on-One sessions