Systems Administrator-ISP/VIOP

GC&E Federal is seeking a Systems Administrator. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Anniston Army Depot client. 

INSIDE PLANT / VOIP ADMINISTRATOR- ANNISTON ARMY DEPOT, AL Plant program with our Anniston Army Depot client. As a ISP Technician you will be an integral part in ensuring the successful operations and maintenance of the Telecommunications team at Anniston Army Depot. 

Primary Responsibilities and Essential Function

• Install and configure networking equipment such as T-metrics, NET +, and Avaya Unified Call Manager.

• Diagnose and resolve networking problems associated with, Avaya Unified Call Manager, T-Metrics

• Automated Call Distribution, Session Initiation Protocol trunking equipment and Avaya Analog gateway appliances.

• Administer Avaya proprietary platforms (Session Manager, Call Managers, Local Session controller,

• Session Border Controller, Media Gateway, and Voicemail) to include troubleshooting software and hardware issues.

• Conduct routine maintenance including patching, firmware updates and software upgrades.
• Develop, implement, and assess network security measures.
• Promote IT and network security control measures, practices, and techniques.

• Manage and maintain the Call Managers, Gatekeepers and Gateway equipment, if applicable, on all networks.

• Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.

• Prepare, maintain, and review circuit level voice IP drawings and coordinate with Government representatives to develop VoIP Tactics, Techniques, and Procedures (TTP) for VoIP implementation on installations.

• Perform analysis of VoIP degradations and failures, and then provide trend analysis and recommendations to the Government to avert future issues.

• Provide the IA section with completed and accurate VoIP Diagrams.
• Possess Professional Certification(s) for the supported VoIP equipment and/or systems identified in this task order.

• Provide installation services of VoIP sets, customer orientation, and replacement when sets fail.

• Provide O&M support for existing, new, and future VoIP (secure and non-secure) technology utilizing the current industry best practice implementations.

Will restore:

• O&M Dual Tone Multi-Frequency (DTMF) and VoIP type telephones.

• Provide VoIP call features, e.g. call forwarding, call transfer/3-way conference, ring again, last number redial, call pickup, speed calling, and caller ID.

• Manage and maintain automated attendant services.
• Provide local touch labor for installation, troubleshooting, repairing, changing cable pairs, etc.

• O&M and system administration for voice mail box services.
• Inspect and maintain underground cable in the Attachment 1 paragraph 6 & 7 (maintenance holes, hand holes, telephone poles, and vaults).

• Manually maintain a hard-copy of the Plant-in-Place (PIP) drawing library, and will submit changes and updates to the local Directorate of Public Works (DPW) for the Geographic Information System (GIS) site.

• O&M the common core backbone infrastructure plant and equipment.

Physical Requirements

• Predominantly indoors in normal office environment
• Must be able to sit, stand, walk, stoop, kneel and reach
• Must be able to climb telecommunication towers

• Must be able to speak, write, read, and understand English
• May require frequent computer use for several hours at a time
• Frequently work at fast pace with unscheduled interruptions
• Must have visual acuity
• Must be able to lift up-to 25 pounds

Location: 

• Anniston Army Depot – This is not a remote position. Local candidates only.

Required work authorization: 

• United States

Job Type:

• Full-time

Experience:

• 5+ Years

Candidate Requirements:

• SECRET Clearance 
• CompTIA Security + ,
• AT Level II certified, have a minimum Comp TIA Security+ certification.

GC&E Federal offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

It is the policy of GC&E Federal. to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

We are proud to be an EEO employer. We maintain a drug-free workplace and pre-employment drug testing and background checks are required.

The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position.  Duties, responsibilities and activities may change at any time with or without notice.