Hospital Ambassador

Overview:

The role of Patient Ambassador is to maintain safety and provide exceptional service to patients requiring assistance with appointments throughout the hospital campus.  

• Services: 

  Safely assist patients/colleagues to and from their appointments, providing directions about campus facilities,  and assistance with parking questions. 

  ·                     Provide exceptional service to patients and colleagues.

  ·                     Proficient in English both verbally and written.

  ·                     Able to bend and assist patients with getting in and out of wheelchairs following Lahey Mobile Transfer policies.

  ·                     Able to retrieve, sanitize and manage wheelchair inventory. 

  ·                     Able to lift, push and pull 50 lbs. 

  ·                     Able to walk around the hospital to assist patients to appointments

  ·                     Able to stand for several hours at a time when needed in order to assist patients. 

  ·                     Able to use the parking point of sale system  (kiosk) to assist patients with parking tickets.  

  ·                     Able to perform other duties as assigned within the scope of the Ambassador Role. 

  ·                     Maintain all uniform and high appearance standards expected of all VPNE colleagues.

Qualifications  

Years of Experience: Entry Level 

Language Skills:Proficient in English both verbally and written 

Requirements: 

• Must be 18 or older to apply 

• Ability to pass a criminal background check 

• Ability to effectively communicate, read, and write in English 

• Ability to sit for extended periods and the ability to walk short distances 

• Ability to operatea computer and cash register 

• Ability to count money and make change if necessary 

• Be able and willing to smile during every customer interaction 

• Maintain uniform standards 

• Maintain a professional and polite manner 

• Adheres to VPNE’s attendance policy 

Benefits: 

• Paid weekly 

• Medical, Dental, Vision 

• 401K with a company match 

• Discount programs 

• Short-term disability 

• Accident insurance 

• Life insurance