Client Operations Supervisor,

Summary of Position:  
Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites. This role is fully Remote. 

Duties & Responsibilities:

• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Responsible for meeting facility revenue goals on a consistent basis.
• Identifies and recommends opportunities to increase productivity.
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction.
• Assists the Manager in the training and evaluation of ROIS remotely.
• Assists in selecting, interviewing, hiring and terminating of employees.
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
• Manages scheduling of staff to include time off requests
• Maintains confidentiality by keeping all information seen and heard in the facility secure.
• Provides input into the review and revision of client procedure.
• Performs quality reviews and evaluations as required by clients.
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester.
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate.
• Reviews the requests to determine which encounters are being requested.
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated.
• Captures the appropriate pages for the requested records, when appropriate.
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
• Documents the release of information in the patient medical record or other means determined by the facility.
• Certifies medical records copies, when appropriate.
• Attends all mandatory meetings and/or training sessions.
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook.
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company.

• A High School Diploma or GED is required, some college preferred.
• RHIT Certification, preferred.
• A valid driver’s license 
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred
• Ability to take and pass an ROI Certification course (CRIS) with a score of 85% or higher, within 90 days is required.
• Ability to travel.