Online Sales Consultant

The Online Sales Consultant is responsible for providing high quality customer service while educating potential customers on US Auto inventory, products and services during the sale of a vehicle.  The Online Sales consultant will qualify and schedule dealership or remote appointments for customers to allow for a quick and seamless purchasing experience. A successful candidate must have strong phone skills, be savvy with technology, creative, and have an entrepreneurial attitude to sell vehicles from a centralized, remote contact center.

• Communicates with customers to build rapport, answer questions pertaining to available inventory and identify purchasing needs.
• Makes outbound calls to past and current customers to generate leads to encourage purchase.  Responds to interview leads in a timely manner.
• Answers inbound sales calls and accurately complete applications with potential customers by obtaining identification and financial information to accurately complete application.
• Forward completed applications and collaborates with Underwriting to define loan and payment terms for loan approvals.
• Produces at least 15 assisted sales per month.
• Completes a minimum of 45 applications per month.
• Documents all notes and action items on leads using our CRM tool.
• Keeps abreast of available inventory to provide accurate information to potential customers.
• Actively listen to customers to determine the best vehicle that fit their desires and needs.
• Transition customer and their application to Store Manager to close sales.
• Works collaboratively with the store teams and builds partnerships to make for a cohesive team approach to vehicle sales.
• Performs other duties as assigned.

Qualifications Required

• High School Diploma/GED
• 1 - 2 years or BDC, Call Center, and/or sales experience
• Computer literacy to include Microsoft Application products
• Willing to learn product knowledge for automotive brands
• Ability to read, analyze and interpret sales contracts, company procedures and policies
• Exceptional communication (verbal and written), problem-solving skills & interpersonal skills
• Resilient & strong desire to success
• Self-motivated, goal-oriented, and can work in a fast-paced environment
• Exceptional attention to detail and organization skills

Preferred

• 2 - 4 years of automotive/BDC sales experience
• Digital skills