Manager, Ground Transportation

Who we are:

UniGroup is a cooperative committed to delivering industry-leading transportation solutions for its customers and members. Focused on a premier customer experience with an emphasis on quality and innovation, UniGroup is the nation’s largest household goods relocation organization, with a portfolio of world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.

We unite the strength and capabilities of our collective network to move people, products and possessions with the utmost care, knowledge, and expertise — and delight our customers at every point along the journey.

Join our team!

Looking for a challenge? If you're motivated by solving complex problems and contributing to industry-leading solutions, we’ll provide a supportive, collaborative environment where you can build a rewarding career and make an impact with a global leader in moving and logistics.

At UniGroup, we provide solutions and services for people, businesses and a world on the move. Invest your natural curiosity, passion for results and desire to make a difference here and we’ll invest in your success with support, learning opportunities and benefits to drive your career in exciting new directions.

What you’ll do:

The Manager of Ground Transportation is responsible for overseeing and managing the operational and administrative activity of our Ground Transportation team. This includes supervising and leading employees, managing fleet operations to ensure efficiency and compliance, and driving financial performance through strategic planning and P&L management. Additionally, the role is responsible for optimizing fleet utilization, collaborating with planners, agency leadership, and drivers to maximize revenue, and ensuring high-quality service for agents and customers.

Responsibilities:

• Develops process improvements and identifies best practices for operations group 
• Develops and monitors a closed-loop process to assure that customers are properly invoiced and providers are compensated 
• Establishes, monitors, and tracks internal and external performance metrics, including key performance indicators (KPIs), to drive operational excellence and achieve budgetary goals
• Responsible for meeting or exceeding budgeted new revenue and profit margin goals
• Manages van operator retention, qualifications, and recruitment while overseeing operational needs, maintenance, and issue resolution
• Provides quotes to agent or direct customers as required
• Works closely with Agency stakeholders on new orders or orders in transit, while advising on process and procedures
• Acts as liaison between other UniGroup business segments and agency family 
• Oversees staff and contracted fleet development, providing training and cross-training to ensure seamless operations and support future growth
• Facilitates new customer and system implementations while providing account management support to ensure exceptional service
• Serves as an advocate for customers and stakeholders, collaborating closely with account management to ensure seamless execution
• Handles other assigned tasks to support the department  

What you’ll bring:

• Bachelor’s Degree in related discipline or equivalent related experience
• 3-5 years of relevant work experience, preferably in transportation or logistics
• Strong communication skills with the ability to engage effectively with drivers, agents, customers, and internal teams; Comfortable delivering both positive and challenging news with professionalism.
• Excellent organizational skills and attention to detail, able to manage competing priorities and keep operations running smoothly.
• A solution-oriented mindset with sound decision-making skills, balancing customer needs, operational efficiency, and financial impact.
• Leadership experience in transportation, logistics, fleet management, or operations with a focus on coaching and developing teams.
• Proven financial acumen, including P&L management, budgeting, and performance metrics.
• Ability to build trusted relationships across departments while working closely with agents and van operators to align fleet operations with business goals.
• A customer-first approach, advocating for the needs of customers, agents, and van operators to ensure service excellence.
• A continuous improvement mindset with a focus on driving operational efficiency and service quality and ensuring compliance with industry regulations and safety standards.

What you’ll gain:

Our benefits are fully competitive and provide you the opportunity to maintain a healthy work-life balance, access the resources you need, and focus on your growth and happiness. 

Health & Wellbeing:

• Medical & Prescription Coverage
• Dental & Vision Plans
• Flexible Spending Accounts (FSA)  
• Employee Assistance Program (EAP)
• 12-week Primary Caregiver Leave
• 4-week Secondary Caregiver Leave
• Competitive PTO 
• Volunteer PTO – 8 Paid Hours/Year

Insurance Benefits:

• Company Paid Life Insurance
• Company Paid Long & Short-Term Disability
• Voluntary Supplemental Life and AD&D Insurance

Other Benefits:

• 401K with 3% Employer Match
• Tuition Reimbursement
• Company Paid Holidays

To see what UniGroup life is like, visit our Careers Page, Facebook, or LinkedIn.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. 

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].