Case Worker/Receptionist_NE-KT_301-Corps Program

Location:  Maryville Corps, Maryville,TN      

About this opportunity:

Answers the telephone and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and completes receipts for deliveries and donations when applicable; greets and announces visitors and clients; provides general information about The Salvation Army’s operations and services; performs routine clerical work such as typing and filing.

Provides social service assistance to eligible clients in the following areas; food, lodging, and financial aid; interviews clients to determine need and eligibility to receive services; completes accurate HMIS information intake forms and enters them in the database; prepares and retains accurate and complete clients assistance records; refers clients to community partners/agencies and maintains effective working relationships with the same; ensure compliance with program policies and procedures.

Key responsibilities:

• Receives, greets, and announces visitors courteously and tactfully; assists callers and visitors by answering questions and providing instructions and referrals; screens sales representatives soliciting to The Salvation Army.
• Greets and interviews clients requesting assistance to determine client’s eligibility for service based on program guidelines and restrictions; completes and enters HMIS intake information; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, and any other necessary back-up for services.
• Prepares and files client records promptly, ensuring all information is accurate and current; obtains clients’ signatures as needed; reviews and tracks all client records to determine if the client is active or inactive; maintains confidentiality of client information.
• Prepares and maintains statistical records on all services provided; completes and prepares monthly statistical reports; promptly ensures accuracy and completeness; offers statistical information for monthly data entry.
• Types and files routine correspondence, documents, lists, reports, etc., on behalf of the Corps Officer.
• May serve as coordinator for a specific program such as senior citizens or food programs; plan and coordinate program arrangements; set up program meeting area; ensure program clients are served effectively.
• Performs related work for special and seasonal projects.

 What we are looking for in you:

• Associate degree from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years’ experience in office administration.

OR

• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

Work requires the ability to lift and carry and/or push/pull light (less than 25 lbs.) materials, supplies, and equipment.  Moderate mobility: duties are usually performed by sitting, standing, walking, and primarily sitting.  Work is performed in a typical office environment where there are little to no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like; some face-to-face contact with people experiencing homelessness or less fortunate may present health and safety issues, or combative situations.

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  April 25, 2025– June 30, 2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!