Coordinated Entry Assistant

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for Coordinated Entry Assistant at the Waco Corps, located in Waco, TX.

Job Summary

Answers inbound calls; screens and conducts assessments with individuals to link them with appropriate services; counsels callers and provides crisis intervention when necessary; uses appropriate tools and strategies in order to make referrals; records and updates statistical information and other duties as assigned by the supervisor.

Knowledge, Skills, and Abilities

Skills in handling multiple phone lines.

Ability to work effectively in teams.

Strong interpersonal skills in building rapport with clients.

Comfortable with public speaking.

Excellent problem-solving skills.

Exceptional oral and written communication skills.

Good judgement and decision-making skills.

Cultural competency and the ability to work effectively with diverse populations.

Self-motivated and able to develop and achieve goals.

Demonstrate organization, time management, and records keeping skills.

Ability to prepare and maintain accurate client records.

Ability to interview clients and evaluate their needs.

Ability to determine client eligibility for assistance based on program guidelines.

Ability to remain sensitive to a diverse group of peoples needs and concerns.

Ability to present a positive and professional image of The Salvation Army.

Education and Experience

High school diploma or G.E.D. required,

and

One to two years’ experience working with people in an office setting and answering phones,

or

any equivalent combination of training and experience providing the required knowledge, skills and abilities.

Certifications

Valid State Drivers Licens

Physical Requirements/Working Conditions   

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform mathematical calculations.

Ability to work on multiple cases simultaneously, effectively, and efficiently, without becoming disorganized or frustrated.

Ability to operate various general office equipment including telephone, computer, and calculators.

Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.

Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) frequently.

Additional Comments:

This position is categorized as: Part-Time

Pay Grade: NE

Pay Range: Minimum: $13.14 Maximum: $16.16

All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this positing.

If you are not viewing this job posting on The Salvation Army Careers website, apply at https://www.salvationarmytexas.org/waco/careers.

Application Submittal Period: 04/30/2025 - 05/07/2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!