Divisional Service Extension Director

Location:  Kentucky/Tennessee Divisional Headquarters – Louisville, KY                  

About this opportunity:

Oversees, promotes, and coordinates Salvation Army programs and services in communities where there is no Salvation Army facility or Officer assigned throughout the Kentucky-Tennessee Division; recruits and trains committee members and Service Center/Unit leadership employees; plans, coordinates, supervises, and evaluates all store sales to reach financial goals; Directs and monitors volunteer committees to plan, coordinate and implement fundraising activities and public relations plans to carry out a year-round program of service designed to assist in meeting the needs of the less fortunate in that community; conducts annual audits of each units/centers services; conducts regular visits of each unit; performs public speaking for community service groups and works to build effective working relationships with community leaders; Provides preliminary assessment of the potential for viable congregational ministry by The Army in the community.

Key responsibilities:

• Maintains an active supervisory role in the overall operation of the Service Extension Center/Unit and Family stores; recruits and trains Service Center leadership employees; conducts performance evaluations; provides constructive and positive feedback to employees to improve productivity, efficiency, and effectiveness.

• Works closely with Advisory Board members of each Service Center/Unit to promote community awareness of The Salvation Army programs; attends regularly scheduled monthly Advisory Board meetings for Service Centers. Recruits and trains new or replacement Advisory Committee members.   

• Preparation and oversight of annual budgets and year-end FASB reports. Works with finance to reduce and clear debts of each Service Center; negotiates with the divisional headquarters finance team to lower costs and requirements of location debts of each Service Center.

• Prepares long and short-range plans for the family stores based on location, customer base, and sales history; develops milestones with the Service Center supervisors to ensure success; recommends corrective action where necessary.

• Develops and/or reviews weekly and monthly production goals for each store; conducts follow-up to ensure goals are satisfied; provides recommendations and feedback to guarantee continued success.

• Supervises the planning and implementation of special programs such as Volunteer Banquets, Retirements, Annual Christmas Dinners/Luncheons. Plans, coordinates, and monitors fundraising efforts and activities of all assigned service units/Centers.

What we are looking for in you:

• Ability to perform long and short-range planning.

• Ability to prepare and manage operating budgets.

• Bachelor's degree from an accredited college or university in Business Administration, or a related field  

• Five years’ experience providing leadership in a community service and/or retail environment

• Equivalent combination of training and experience provides the required knowledge, skills, and abilities.

Valid Driver’s License Required

Physical Requirements and Working Conditions:

Ability to travel throughout the Kentucky and Tennessee Division to Service Centers throughout the division, overnight, when necessary.  Ability to lift, carry, and/or push/pull moderately (50 - 100 lbs.) materials, supplies, and equipment.   Heavy mobility is usually performed by standing, walking, climbing ladders or steps, bending, reaching, or transporting merchandise.

Employee Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Holiday Pay
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees, and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member, or the director of a program, our employees understand that at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Period:  May 6, 2025 – May 18, 2025

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!