Student Success Coach

GENERAL SUMMARY

The Student Success Coach will serve as a first level responder to student inquiries through the student portal, resolving general student questions and referring students to other departments/staff as needed and will assist students in real time with navigating the student portal. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage inbound and outbound calls, chats, emails from students using the student portal.
• Respond to student inquiries with efficiency, courtesy, urgency and enthusiasm, at time managing multiple students and lines of communication at once.
• Identify and clarify student concerns and provide solutions which may including transferring or calendaring an appointment with a qualitied staff member.
• Follow up proactively on students who require assistance.
• Other duties as required or assigned.

QUALIFICATIONS

• High School Diploma or equivalent, Associates preferred, or work experience resolving tier-1 technology concerns.
• Specialized experience in food, restaurant and event supervision or management, food service operations preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills:  Demonstrates the ability to communicate clearly and effectively, aggressively follow-up, by phone, system notes, email, etc.
• Detail Oriented:  Careful and with a focus on quality in accomplishing tasks.
• Time-Management:  Manages own time; takes personal responsibility for timeliness of work priorities and resources to achieve results and goals.
• Coach ability:  Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics:  Has personal and professional ethics and fosters a diverse and respectful workplace.
• Technological:  Demonstrates intermediate ability to use technology to create efficient processes and organizational methods. 
• Computer proficiency in Microsoft Office, databases and QuickBooks.  Experience with accounting software.
• Teamwork:  Ability to work well in a team setting.
• Ability to interact with staff, customers and vendors.

PHYSICAL DEMANDS

• Fast paced, high customer service demand.
• High level of personal interaction, both internal and external.
• Sitting for long periods of time; up to 8 hours of computer work daily
• Carrying papers and materials; up to 20 pounds
• Attend mandatory meetings and training

WORKING CONDITIONS

Majority of work is performed in an general office environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are require of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

The expected salary range for this position is between $48,780 and $56,910. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days

• 11 paid holidays