Associate Director - Financial Aid Continuing Students

The Associate Director of Student Finance- Continuing Students is responsible for the training, and team performance of Financial Aid Advisors by providing exemplary customer service and assisting current students navigate through various funding options to finance the remainder of their education.  The position is highly focused on the compliant progression of students through the life cycle of their program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Staff Development- train, and develop team members.
• Compliance- ensure each Continuing Financial Aid Advisor reviews the prior Academic Year Award for errors, makes adjustments when necessary, and uses common errors as a training opportunity.
• Systems- understands and can help others navigate the systems needed to best assist students with funding options., such as Campus Nexus, Moodle, MY Livechat, Zoom, NSLDS, COD, BankMobile.
• Operations- ensure that each Continuing Financial Aid Advisor is progressing through their assigned student list culminating in a packaging rate of 95% by start date, while ensuring that students graduating are either leaving with a zero (0) balance or have an appropriate payment plan in place upon graduation.
• Stipends – Manage the ongoing stipend flow of stipends through accounting and the third party processor BankMobile.
• VA Certifying Official – the Associate Director is a participating VA Certifying Official and helps manage the ongoing certifications for active students.

QUALIFICATIONS

• High School diploma or equivalent, college degree preferred. 
• 1- 2 years experience working in Financial Aid.
• Experience Running and analyzing CVue Reports.
• Prior VA Certifying Official Experience preferred.
• Must be familiar with Title IV Handbook, and navigating essential reference material

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills
• Detail Oriented
• Time-Management Skills
• Organizational Skills
• Team-oriented
• Coachability:  Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics:  Has personal and professional ethics and fosters a diverse and respectful workplace.
• Computer proficiency in Microsoft Office Products (Word, Excel, etc.)
• Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service.

PHYSICAL DEMANDS

Nature of work requires an ability to operate standard business equipment.  Siting for long periods of time; up to 8 hours of computer and/or phone work daily.

WORKING CONDITIONS

Majority of work is performed in a general office environment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

The expected salary range for this position is between $62,000 and $67,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Escoffier offers a robust suite of benefits including:

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days

• 11 paid holidays