Hanover Specialty Industrial Brokers - Underwriting Associate

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Hanover Specialty Insurance Brokers (HSIB), a Wholesale Brokerage Agency, is seeking an Underwriting Associate to join our growing team.  

At Hanover we understand that life and the workplace have changed so we are reimagining the workplace and providing flexible work arrangements.  The Hanover is a diverse and inclusive organization focused on hiring the best talent and we encourage all qualified professionals to apply.  We believe that an inclusive, diverse, and equitable workplace makes us a better organization and creates a stronger community. We encourage all qualified applicants to apply.

Position Overview:
Serves as integral member of the HSIB Managing General Underwriting team by handling routine underwriting processing requests. This role will support underwriters in servicing their assigned environmental book of business. This requires developing an understanding of underwriting principles, strategies, and product knowledge. Responsibilities of this position include preparatory work and set up for renewal and new business accounts. Focus on strong customer service, data integrity and surplus lines compliance. 
   
Key Responsibilities:

• Renewal preparatory work and initial review including file set-up, for underwriter review and pricing.
• Generate and send pre-renewal solicitation letters to agents.
• Non-renewal and conditional renewal preparatory review and work order set up.
• Follow up with agents for renewal information or additional information as needed.
• Follow up with agents for renewal and new business bind orders.
• Verify that all necessary documentation is in the file and update helpdesk/ticketing system
• Handle loss run requests.
• First point of contact for mid-term endorsement requests, billing questions, and service issues.
• New business account set up and clearance.
• Act as liaison between underwriters, agents, and account manager.
• Generate monthly BDX reports to external carrier.
• Works with department leadership to facilitate continued operational improvements and efficiencies.

Requirements:

• Associate Degree or equivalent.
• Surplus Lines insurance license is a plus.
• 2+ years of related insurance experience, preferably in Environmental Insurance
• Strong organizational and time management skills.
• Excellent interpersonal skills including strong customer service phone skills.
• Strong written and verbal communication.
• Attention to detail.   
• Solid understanding of business technologies and workflows.
• Knowledge of Excel is a plus. 
• Ability to work independently and collaboratively in a team environment and manage multiple tasks effectively.
  
  

Key Measures of Success:

• Maintains service level agreements and compliance related deadlines consistently.
• Provides a high-level of accuracy with details.

• File documentation adhered to on consistent basis.
• Meets all renewal preparatory work deadlines to meet surplus lines filing requirements.
• Acceptable score on internal department quality audits.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced and changing environment.
• Ability to sit for extended periods of time.
• Ability to work cooperatively.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected]and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

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