Donor Services Field Trainer (Raleigh Center)

Position Overview

• Provides instruction and documents hands-on field-based training.

• This role is a 100% field-based position.

• Scheduled as part of the Donor Services Collection Team and is expected to perform hands-on training and donor collection duties throughout the entire shift.

• All training is performed in accordance with departmental procedures, processes, and policies along with FDA and AABB regulations/ standards.

• Training records are maintained in a method that ensures completeness and accuracy. The Donor Services Field Trainer sets an exceptional example of excellent customer service and technical performance.

• This role reports to the Supervisor of Donor Services Training to maintain consistent enterprise work practices/instructions with direct oversight and scheduling by local Donor Services Management.

Essential Functions

• Performs and trains all tasks outlined in the Donor Services Technician job description
• Performs and trains all tasks outlined in the Donor Services Phlebotomist job description
• Performs and trains all tasks outlined in the Donor Services Apheresis Technician job description, if applicable (must have documented Apheresis Technician training to perform this task)
• Performs all tasks outlined in the CDL Bus Driver job description, if applicable (must have documented CDL Bus Driver training to perform this task)
• Trains and performs Team Leader duties when required by local Donor Services Management
• Provides hands-on training and development for new hires and existing collection staff
• Obtains and maintains CPR instructor certification
• Provides updates regarding trainee progress/challenges to appropriate manager
• Documents completed training on appropriate forms, ensures forms are complete and legible, and files training documentation in designated area
• Assists with training related issues during external and internal inspections/audits
• Assists with daily collection QC review when required by local Donor Services Management
• Assists with investigations of Donor Services occurrence reports and provides remedial training for staff with unacceptable occurrence rates or scorecards, as indicated by local Donor Services Management
• Displays exceptional example of customer service and provides remedial training for staff involved in donor complaints or other perceived customer service issues
• Other duties as assigned or required

Departmental:

• Maintains standards established by FDA, AABB, CLIA, and other governing bodies; stays abreast of current departmental procedures, new and/or impending changes
• Stays abreast of current trends, technology, and regulations as related to donor collections
• Acts as a resource for collections staff
• Functions to foster teamwork and enhance operational success

Minimum Qualifications

• High School Diploma or GED
• CPR Instructor’s Certification (preferred prior to hire, but may obtain after acquiring position)
• One year of blood collection experience preferred and/or recommendation from local Donor Services Management
• General knowledge of Hematology
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to organize and prioritize workload and meet deadlines
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills
• Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
• Excellent customer services skills
• Ability to read, understand, and follow written and verbal instructions
• Ability to follow SOP in a heavily FDA regulated environment
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
• Ability to work with all levels and in a diverse work environment 
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period of time
• Bending and twisting