SECURITY DISPATCHER-Casino Security

Job Purpose:

Coordinates security services through radio and telephone communications and monitors closed circuit cameras

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Coordinates security services by receiving and dispatching calls, monitoring fire panel, radio activity, and officer locations and activities, dispatching units as needed, contacting surveillance, law enforcement agencies and emergency services as needed, and maintaining chronological records of daily events and pass down logs for information transfer.
2. Protects casino assets by monitoring designated casino areas, parking lots, stairwells, basement, food receiving docks, team member and emergency entrances and exits, and other related areas equipped with cameras and non-gaming surveillance equipment, and reporting irregularities, crimes or unusual activity by guests and/or team members to appropriate law enforcement agencies.
3. Provides guest service by answering team member and guest inquiries regarding exclusion histories, accident reporting, vehicle services and other security-related procedures and services.

Job Specifications:

Education and Experience:

Essential:

• High School Diploma or G.E.D.
• 3 months Dispatch Experience

Desirable:

• 1 year security or emergency dispatch experience
• Law enforcement dispatch experience
• Security Operations experience
• POST Certification
• Guest service experience

Skills and Knowledge:

Essential:

• Basic understanding of security policies and procedures
• Ability to log factual information received from radio and telephone communications
• Ability to operate sophisticated communications and surveillance equipment
• Ability to evaluate non-routine situations and make sound judgments
• Ability to effectively communicate in the English language with guests and team members
• Ability to provide verbal directives
• Ability to effectively communicate with internal and external contacts
• Working knowledge of MS Word and Excel
• Ability to perform data entry assignments
• Ability to compose written documents in the English language
• Ability to complete forms and documents
• Ability to maintain professionalism and composure
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain confidentiality
• Ability to understand and follow verbal directives and written directions
• Ability to accept constructive criticism
• Ability to sit for up to eight hours at a time
• Ability to appear for work on time

Desirable: 

• Working knowledge of basic radio and telephone procedures
• Proficiency Microsoft Word and Excel
• Multi-lingual
• Knowledge of CCTV equipment

Supervisory/Managerial Accountability:

Direct: None

Indirect: None