Regional Operations Manager

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

The Regional Operations Manager plays an essential role in growing the business, continually improving profitability, and driving operating efficiencies.  This position requires a customer service-oriented individual to handle and manage a variety of responsibilities within the branch locations in the assigned region.  This involves working collaboratively with the branch/store managers within the Florida region. Must be willing to travel approximately 1 week per month max and flex more/less as business needs arise/decline.  

AREAS OF RESPONSIBILITY INCLUDE: 

1. Human Resource Management

• Hire, develop, retain, motivate, coach and direct the activities of Branch/Store Managers.
• Utilize management systems and tools to maximize support staff productivity.
• Coach Branch/Store Managers and actively participate in the hiring and termination process.

2. Financial Management

• With the Regional Sales Managers, take full responsibility for the profitability, growth and return on assets of stores within the area.
• Monitor the Region’s profitability by reviewing monthly profit and loss statements.

3. Operations Management

• Regularly visit each of the locations within the Area to monitor and support operations personnel.
• In conjunction with the Divisional Operations Manager, develop and implement processes to improve operation efficiency/effectiveness and increase customer satisfaction.
• Work with store managers to oversee and properly maintain the region’s inventory levels and truck delivery fleet.
• Maintain expert level of product and service knowledge and coach staff appropriately in product and service-related issues. 

4. Sales Support

• Monitor and manage inside sales efforts including tele-sales calls to house accounts. 
• Accompany Sales personnel on account calls to the Region’s key customers and participate in related sales meetings.
• Work closely with the Sales personnel to contribute to sales and marketing strategies within the Region.

5. Other managerial, administrative or customer support activities as requested or required.

KNOWLEDGE, TRAINING & EXPERIENCE

• Minimum of two years of customer service experience with proven track record of successfully servicing customer accounts
• Three or more years of management experience
• Experience in same or similar industry highly desired
• Outstanding leadership and coaching skills
• Superior customer service skills
• Excellent organizational skills and attention to detail
• Able to communicate effectively with all levels of personnel including customers
• Able to maintain poise in conflict situations
• Strong business acumen with an ability to understand and communicate company’s business marketplace and value proposition
• Discretion in dealing with confidential information
• Proficient with Microsoft Office applications including Word and Excel
• Ability to travel throughout the region on a regular basis

WHY YOU’LL LOVE IT HERE
• Competitive salary
• Our collaborative family culture
• Opportunities for career growth
• Competitive benefits package, including: Health, Dental and Vision
• Opportunity to enroll in 401k program
• Paid time off

Notice: Offer for this position is contingent upon the completion of a satisfactory background check.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.