Director of Operations - Northeast Division

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

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Director of Operations - Northeast Division

Who We Are

Built on a foundation of service and commitment to our customer, at SouthernCarlson, Our Promise Means More. SouthernCarlson is an industry leading national distributor of specialty tools, fasteners, packaging machines and materials to construction and manufacturing firms. We are THE CONTRACTORS’ CHOICE FOR PROFESSIONAL-GRADE TOOLS, FASTENERS, JOBSITE SUPPLIES AND EXPERT SERVICE. With over 150 locations and over 1,300 associates nationwide, all supported by our network of expert service and repair technicians, we are positioned to meet and exceed our clients needs.  SOUTHERNCARLSON ASSOCIATES ENJOY DAILY OPPORTUNITIES TO LEARN, GROW AND CELEBRATE WINS TOGETHER!

SouthernCarlson is seeking a Division Operations Manager to become an integral part of the Northeast Division. 

 The Divisional Operations Manager will promote excellent customer relations through the management of effective and efficient customer support systems including order processing, shipping/receiving, inventory management, sales, and installation and repair services. To promote efficient branch operation by effectively managing the performance of field management and ensuring compliance with Company Operating Procedures. To protect the Company’s assets by supporting compliance with relevant internal control practices. To promote the long-term competitiveness of the organization by recognizing, attracting and developing managerial talent.

ACCOUNTABILITIES:

1. Human Resource Management

• Hire, develop, retain, motivate, coach and direct the activities of Field Management
• Utilize management systems and tools to maximize support staff productivity
• Maintain knowledge of HR policies and promote related initiatives
• Assist the Field Managers to develop and implement staffing contingency plans to deal with both sudden and planned vacancy at all operational staffing levels
• Coach Field Managers and actively participate in the hiring and termination process
• Participate in the development of staff training programs and actively manage the delivery of training for operational personnel.

2. Financial Management

• With the Regional Sales Managers, take full responsibility for the profitability, growth and return on assets of stores within the Area
• Coordinate the submission of the Area’s annual operating expense budget
• Monitor the Area’s profitability by reviewing monthly profit and loss statements
• Ensure the Area is operated within approved resource parameters.

3. Operations Management

• Regularly visit each of the locations within the Division to monitor and support operations personnel
• In conjunction with other Divisional Operations Managers, develop and implement performance management processes and programs to improve operation efficiency/effectiveness and increase customer satisfaction
• Maintain an expert level of knowledge of the Company’s Operating Procedures and monitor compliance
• Maintain expert level of product and service knowledge and coach staff appropriately in product and service related issues
• Regularly review and interpret key financial and non-financial information for branches within the Division and take appropriate managerial action
• Maintain comprehensive knowledge of the company’s internal control policies and procedures and coach staff accordingly to ensure the protection of the company’s assets

4. Facilities & Equipment Management

• Monitor the condition and operation of facilities and major equipment
• Advise executive management on facility, equipment and other physical resource needs
• Manage all facility changes such as moves, expansions and closures
• Allocate existing equipment both within the Division and in cooperation with other Divisions to best utilize fixed asset resources. 

5. Sales Support

• Monitor and manage inside sales efforts  
• Accompany Sales personnel on account calls to the Division’s key customers and participate in related sales meetings
• Work closely with the Sales personnel to contribute to sales and marketing strategies within the Division.

6. Other managerial, administrative or customer support activities as requested or required

KNOWLEDGE, TRAINING & EXPERIENCE

•  Bachelor's Degree in business administration or equivalent experience
• 5+ years of prior management experience, preferably over multi-location operations
• Prior experience in the distribution or construction supply industries preferred
• Prior operational experience within the Company preferred, including knowledge of ERP
• Outstanding leadership and coaching skills
• Superior customer service skills
• Excellent organizational skills and attention to detail
• Able to communicate effectively with all levels of personnel including customers
• Able to maintain poise in conflict situations
• Discretion in dealing with confidential information
• Proficient with Microsoft Office applications including Word and Excel

SouthernCarlson Offers You:

• Full benefit suite offering after 60 days
• Health Savings Account or Flexible Spending Account
• PTO & Holiday Pay
• Competitive Pay
• Bonus plan
• 401(k) with Employer Match 
• Car allowance

If you meet these qualifications for a Divisional Operations Manager and are interested in joining a successful team, submit your resume and age requirements online today!

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.