About Shermco

Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety and client service. That’s why we say… if it’s in the electrical power system, Shermco does it.

Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.

About Shermco

Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical. All done with an emphasis on safety and client service. That’s why we say… if it’s in the electrical power system, Shermco does it.

Backed by Gryphon Investors, a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management, Shermco is poised for the next decade and beyond.

Why Shermco:

Industry leading overtime program - rate structure which exceeds state and federal requirements
Robust benefits package for employees and family which includes dental, vision, disability insurance, and medical insurance as low as $1 per week
Retirement and savings programs with company match (401k and health savings account)
Eligibility for annual performance and pay reviews
Eligibility for various bonus / incentive programs
Shermco invests in employees by offering technical training (full scale internal workforce development program) and leadership training and career tracks
Tuition reimbursement program

Job Responsibilities and Duties:

Position will be responsible for understanding customer work scope requirements, generating quotations and facilitating effective communication between customers, and Shermco sales and production personnel pertaining to the Shermco industrial and wind field service product lines.

• Inside sales and customer service support for multiple field offices

• Obtain details for requested scope of work and estimate the time and materials required to complete jobs

• Seek vendor quotes for material needs and subcontracted services as required to complete scope of work

• Prepare service quotations based on estimates and supply to customers for approval

• Gather and import quote information into Salesforce customer relationship management (CRM) system

• Monitor CRM system’s quote queue to ensure quote proposals are submitted by posted due dates

• Receive and process customer purchase orders withing CRM system • Open jobs within Business Central enterprise resource planning (ERP) system

• Populate pertinent job information (quotes, photos, safety information, etc.) into ERP system

• Provide billing & collections support to Billing Specialist personnel • Deliver first-rate customer service experience by fielding and timely addressing customer related issues

• Afford sales support to outside sales personnel calling in from the road

Minimum Qualifications:

• Minimum of High School Diploma; Associates degree or some college in Business, EPC, Electrical Engineering or related field preferred; or equivalent education & experience in related field

• Two or more years’ experience in customer service, estimating, inside sales or comparable experience

• Knowledge of industrial AC/DC electric motors and wind generators preferred • Applied knowledge of Microsoft Office Suite

• Demonstrated data entry ability within CRM systems; experience with Salesforce or similar system a plus

• Demonstrated data entry ability within ERP systems; experience with Business Central or similar system a plus

• Possess strong communication skills, professionalism, willingness to learn, team-mindedness, and high degree of organization

• Ability to work in a fast-paced, self-directed environment

• Must have and maintain a satisfactory drug & alcohol record

• Must be able to fluently read, write, and speak English

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

No Agencies Please. Any unsolicited resumes sent to Shermco from a third party, such as an Agency, including unsolicited resumes sent to Shermco mailing address, fax machine or email address, directly to Shermco System Integration employees, or to Shermco System Integration resume database will be considered Shermco property. Shermco will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

No Agencies Please. Any unsolicited resumes sent to Shermco from a third party, such as an Agency, including unsolicited resumes sent to Shermco mailing address, fax machine or email address, directly to Shermco System Integration employees, or to Shermco System Integration resume database will be considered Shermco property. Shermco will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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Sales Operations Specialist

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