Concierge

JOB TITLE:      

Concierge

PROPERTY:     

Artisan at Hudson

DEPARTMENT:

Administration

REPORTS TO:

Business Office Manager

FLSA STATUS:

Non-Exempt 

   POSITION SUMMARY:

The Concierge is the official representative of the community, responding to all inquiries and requests at the Front Desk, and greeting all visitors to the community.

These activities will fulfill the SageLife Mission and demonstrate the We Care Values and the Sage Associate Promise.

   OUR WE CARE VALUES

   Work as a Team

   Exceptional Service Always

   Commitment to the Sage Community

   Anticipate Residents’ Needs

   Respect for Residents, their Families and    

   Each Other

   Exercise Common Sense

SAGE ASSOCIATE PROMISE

Live the Values

Be Welcoming

Be Helpful

Be Conscientious

Be Accountable

Be Open

Take Pride in My Work & Myself

PRIMARY JOB DUTIES:

1. Practice The Sage Way and Live the Values – Commit to and demonstrate the We Care Values & Sage Promises

• Work as a Team – Willingly cooperates, assists others and works collaboratively. Receives feedback and training with an open mind and willingness to improve performance.
• Exceptional Service Always – Consistently provides excellent service to all residents and colleagues. Demonstrates the “culture of yes” in words and actions. Maintains a professional appearance and demeanor.
• Commitment to the Sage Community – Understands SageLife’s mission and lives the “We Care” core values. Does whatever it takes to get the job done.
• Anticipate Residents’ Needs – Ensures that Residents’ needs are met in a timely manner by proactively responding to care and service requests. Be conscientious – take initiative to identify and communicate issues.
• Respect for Residents, their Families and Each Other – Ensures all interactions with Residents, Family Members, Guests and Colleagues are in a welcoming, caring and non-judgmental manner. Demonstrates fairness, empathy, and compassion in actions and communications with others.
• Exercise Common Sense – Makes decisions based on SageLife Core Values, within scope of job responsibility and what is best for residents. Takes responsibility for words and actions and takes pride in one’s work and oneself. Demonstrates commitment to excellence, safety and cleanliness.

2. Greet residents and visitors when they enter the community.
3. Answer the telephone, and handle all inquiries. Conduct building tours if necessary.
4. Ensure that an organized, welcoming, and clean environment is maintained in the lobby and community rooms on the first floor.
5. Monitor safety and security of the building to include emergency calls and door security system.
6. Keep current with state and facility required annual training.
7. Perform other duties as assigned.

QUALIFICATIONS:

Education:

High school or GED equivalent

Experience:

Two years in a customer service role.

Skills:

Strong organizational and excellent interpersonal and communication skills. Proficient in Excel and Word.

Able to read, speak and understand English at a 12^th grade level or higher.

Licensures and Certifications:

Current First Aid and CPR certifications preferred.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Ability to hear, speak, bend, stoop, stand, reach, push, and pull as needed.

Ability to walk up/down up to four flights of stairs.

Able to sit continuously.

Other Requirements:

Professional attire required.

Able to stay beyond scheduled shift in the event of an emergency or inclement weather.

Must be of good moral character and must never have been convicted of a felony.

    No person working in a Residence shall have been determined by an administrative board or court to have violated any

    local, state, or federal statute, regulation, ordinance, or other law reasonably related to the safety and well-being of a   

    Resident at an Assisted Living Residence or patient at a Health Care Facility