Senior Legal Services Specialist - Hybrid

Summary

This position will have responsibility for supporting the Complaints Manager and function, as well as the broader Legal & Compliance Department. Supporting the Complaints Manager will include intake, tracking and responding to Departments of Insurance and consumer complaint inquiries and monitoring any trends reflected by complaints. This will entail working with the Complaints Manager, internal colleagues and third-party administrators (TPAs) to review, research and analyze information to identify issues and provide responses related to the resolution of complaints. Support of the broader Legal & Compliance Department may include performing legal research related to regulatory requirements applicable to the insurance industry and collaborating with internal stakeholder and business colleagues to address regulatory requirements and business policies, practices and procedures. This role may also participate in special projects as needed.

Major Duties and Responsibilities include the following:

• Serve as a company contact for the intake, review, research and analysis of information to identify issues and appropriately respond to Department of Insurance and consumer complaints (collectively, “Complaints”)
• Effectively collaborate with internal colleagues and TPA personnel to obtain the information necessary to accurately and thoroughly respond to Complaints
• Monitor Complaints activity for trends and provide reporting as to the same
• Independently manage multiple completing deadlines
• Proactively participate in various projects and meetings to ensure adequate Legal and Compliance representation and support for the business
• Perform other duties that may be assigned as appropriate

Supervisory Responsibilities

This job currently has no supervisory responsibilities. 

Job Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each major duty with a high level of independence and attention to detail.  The duties and responsibilities listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

• Bachelor’s degree preferred and/or significant insurance operations and/or insurance compliance experience
• Strong working knowledge of Life and Annuity products, how they are administered throughout their lifecycle and their associated regulatory requirements

Communication and Language Skills

Work requires the ability to read and interpret complex issues and effectively draft written explanations. Strong organizational and communication skills, both orally and in writing, are required.

Mathematical Skills

Basic math skills are required

Reasoning Ability

Strong analytical skills required

Certificates, Licenses, Registrations

None required

Other Skills and Abilities 

• Attention to detail and excellent time management skills
• A strong intellectual curiosity and compliance mindset demonstrated through decisions and actions
• Strong analytical and reading comprehension skills
• Ability to build positive internal customer relationships, identify issues and collaborate with business teams to resolve them
• Excellent organizational and oral and written communication skills
• Ability to take initiative and to work both independently and as a team player
• Ability to manage short- and long-term initiatives and shifting priorities
• Working knowledge of Microsoft Office products