Front Desk Attendant (Next Step)

Title:                   Front Desk Attendant

Program:           Next Step Program    

Schedule:           In office (up to 20 hours a week)

Salary Range:   $19 Hourly (per-diem)

Program Description:

Project Renewal’s workforce development (WFD) division helps individuals with histories of homelessness, substance use, mental illness, and justice involvement to prepare for, find, and retain employment. Programming includes pre-employment services, soft skills training, sector-based training, digital literacy, financial literacy, case management, job retention, career advancement and alumni services. Within the WFD division, Next Step operates several training programs: Employment & Training, Human Services Training, Next Step Internship Program, and Career Advancement Program.

Overall Responsibilities:

The Front Desk Attendant will be responsible for assisting with the front desk for Project Renewal’s Next Step and Parole Support TreatmentProgram (PSTP). They will assist in ensuring the smooth operation of the Next Step/PSTP office, including supporting staff and clients, scheduling of clients with Next Step staff, data entry, managing incoming and outgoing calls, maintaining updated and accurate client attendance records and maintain accurate records of metro card distribution.

Essential Duties and Responsibilities:

Reporting to the Business and Operations Manager of Next Step, the essential duties of the position include but are not limited to the following:

• Reception and Administrative Support
  • Answer phone calls at the front desk and direct callers to appropriate personnel and assist clients and other visitors. Assist with room reservations and scheduling
  • Maintain the Front desk sign-in sheet for Next Step and PSTP guests and monitor the flow of clients in the waiting area
  • Assist with updating bulletin boards and resources
  • Maintain waiting area, meeting rooms, and cafe, and replenish supplies as needed
  • Assist leadership team with administrative duties

• Data Entry and Client Support
  • Update clients’ case, attendance, metrocard records and documents in the internal database, Salesforce
  • Assist with updating funder information in client records in Salesforce
  • Call clients to verify their employment and HRA verification

Qualifications:

• High School Diploma or Equivalency required
• Excellent presentation and communication skills required  
• Prior front desk experience in workforce development programs or similar setting preferred
• Prior work experience with individuals with histories of homelessness, substance use, mental illness, and justice involvement
• Proficiency in Microsoft Office (Word, Excel, Outlook) and virtual platforms (Microsoft Teams) required

Core Competence:

• Candidate must be an approachable, reliable, and responsible individual
• Strong interpersonal, organizational and time management skills
• Ability to multitask in a fast-paced environment  
• Ability to effectively access situations and notify supervisors if support is needed
• Maintain confidentiality and security of client records, and ensure compliance with privacy policies and regulations
• Ability to work well independently and in collaboration with others