MK Banquets Waithelp (Part Time)

Aloha and Welcome!  Thank you for your interest in employment opportunities with Mauna Kea Resort.  We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. 

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:  FB Restaurant (FBR005)

Band 1U

                                                                                                                                                                     MKR Banquets Waithelp*

Primary Responsibilities:   Dress banquet tables, side stations and buffet for functions.  Retrieve and serve beverages and food orders to guests tables according to hotel specification and group requirements.  Perform services courteously and efficiently.  Take beverage, food orders and collect payment where specified.  Maintain cleanliness and order of the work area and equipment.  Consistently perform tasks as specified on sequence of service standards and SOPs.  Recommend the resort’s restaurants and facilities to guests. Able to make wine recommendations. Adhere to applicable liquor laws  

Essential Duties:

1. Dress and clear banquet tables, side stations and buffet area for functions.
2. Transport perishables and supplies to and from the function area.
3. Welcome, greet and seat guests in a friendly manner, personalizing the service.
4. Input all food/beverage orders in the resort’s POS system, present checks and accepts payment.
5. Follow County regulations and hotel policies in serving alcoholic beverages.
6. Perform all side duties; make coffee, stock stations, etc.
7. Able to answer questions regarding menu/wine items and make recommendations or suggestions.
8. Does table service for plated functions; clear used chinaware, silverware, glassware, etc.
9. Service guests according to procedures and standards.
10. Monitor the buffet and refresh beverages, food items, silverware, china and linen.
11. Decorate and assist in setting up props for banquet room and buffet.
12. Consistently perform tasks as specified on sequence of service standards and SOPs.
13. Recognize and appropriately respond to irate patrons; contact manager on potential problems
14. Perform other related duties as assigned or required.
15. Present check to guests and accept and process payment following procedures  

Other Duties:

1. Keep function area clean and orderly; pick up rubbish, wipe up spills, etc.
2. Pick-up and stock linen and other supplies.
3. Recommend the resort’s restaurants and facilities to guests.
4. Suggestive selling and upselling of menu items and wine 

Working Conditions: 

1. Indoors in banquet and meeting rooms.
2. Outdoors in all types of weather.
3. Function may be noisy, loud entertainment. 

Work Hours:

1. Able to work shift and days determined by the manager
2. Able to work more than 40 hours per week when needed 

Equipment Use:

1. Proficient in the use the resort’s POS system.
2. Telephone
3. Coffee maker
4. Cambros, chaffing dishes, wagons
5. Vehicle and utility cart 

Mental and Physical Demand:

1. Able to prioritize and organize workload
2. Able to stand, walk, reach and bend during most of shift.
3. Able to lift and carry trays weighing up to 25lbs.
4. Able to push and pull up to and over 50 lbs.
5. Able to manage stressful and challenging situations when dealing with irate guests. 

Communication Demands:

1. Able to communicate verbally to employees, managers and guests
2. Able to communicate over the phone 

Minimum Qualification Requirements:

1. Department of Health TB test clearance
2. Must be pleasant, friendly and smiling
3. Must be at least 18 years of age if serving or selling alcoholic beverages
4. Driver’s license if operating company vehicles
5. Able to read event orders
6. Must be trained in “responsible alcohol service” within 30 days of hire *

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.