Sales Associate (Japan Food Section)

Summary

The Sales Associate in the Japan Food Section plays a key role in maintaining an organized and customer-friendly environment within the retail setting. This position involves stocking merchandise, assisting customers, ensuring product presentation, and contributing to the overall efficiency of the store. The ideal candidate should have a strong work ethic, excellent customer service skills, detail-oriented and the ability to work in a team.

Job Responsibilities and Duties include but are not limited to

• Welcome and assist customers in a friendly and professional manner.
• Assist customers in locating products and provide information about various items in the store.
• Provide product knowledge, answer inquires, and offer recommendations to customers.
• Stock shelves, rotate merchandise, and ensure proper product placement and organization.
• Actively engage customers to understand their needs and preferences.
• Maintain a neat and organized sales floor by restocking shelves and arranging displays.
• Collaborate with team members to achieve sales goals, maintain a positive store environment and to ensure efficient store operations.

• Receive, unload, and verify deliveries, checking for accuracy and quality.
• Assist in inventory management by monitoring stock levels and reporting discrepancies.
• Uphold company standards for customer service excellence and product presentation.
• Follow proper safety and sanitation procedures in handling food products.
• Other duties as instructed or assigned.

Supervisory Responsibilities 

None.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma or equivalent and previous retail or customer service experience preferred, specifically in a grocery setting; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof. 

Language Skills

Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the general merchandise section function.

Mathematical Skills

Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

A valid health certificate or ability to obtain a certificate.

Other Skills and Abilities:

Communication: Strong verbal and written communication skills to interact with customers, staff, and management.

Customer Service: Dedication to providing exceptional customer service and resolving issues effectively ensuring “Customers matters most.”

Technical Skills: Familiarity POS systems and basic computer skills a plus.

Physical Demands of the Job

1. Standing and Walking: The job often requires prolonged periods of standing and walking around the sales floor, assisting customers, and inspecting merchandise displays.
2. Lifting and Carrying: Handling merchandise, restocking shelves, and assisting with inventory management might involve lifting and carrying boxes or items of various weights, typically up to 25-50 pounds.
3. Bending and Reaching: Tasks like rearranging merchandise displays, stocking shelves, or retrieving items for customers may require frequent bending, reaching, and stretching.
4. Work Environment: The work environment can be fast-paced and dynamic, involving exposure to moderate noise levels, interaction with customers and staff, and occasional stress due to managing multiple responsibilities simultaneously.
5. Visual and Mental Demands: The role involves constant attention to detail, often requiring the ability to read small print, assess merchandise quality, analyze sales data, and make strategic decisions. Mental agility, problem-solving skills, and the ability to multitask efficiently are essential.
6. Schedule Flexibility: This role might require flexible hours, including evenings, weekends, and holidays, to meet the demands of the retail schedule, potentially leading to irregular or extended work hours.

Working Conditions

The intensity, frequency, and duration of these physical and mental demands can vary based on the specific tasks, and operational needs. Adherence to safety protocols and proper lifting techniques is crucial to mitigate the risk of injury in a retail environment that involves physical activities.

Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business.