Store Operations Section Manager (Night Shift)

Summary

The Operations Section Manager is responsible for the overall performance, presentation, and productivity of an assigned section in the grocery store Produce, Dairy, Frozen, or Dry goods. This includes ensuring the section is fully stocked, clean, visually appealing, and compliant with food safety and store standards. The manager leads a team, oversees inventory, and ensures the store maintains a “Grand Opening” condition at all times. The role also includes night operations management, preparing the store for the next business day, and supporting urgent store needs.

Job Responsibilities and Duties include but are not limited to

General Operations

• Oversee daily operations of overall store partnering with management of different Sections of the store to include Perishables Department.
• Ensure products are stocked, rotated (FIFO), faced, and priced correctly.
• Maintain cleanliness, organization, and visual merchandising.
• Set up and maintain promotional signage and POP displays.
• Manage inventory levels, minimize shrink, and place accurate orders.
• Monitor stock levels to maintain optimal inventory.
• Minimize shrink through accurate ordering, rotation, and handling procedures.
• Lead, schedule, train, and coach section team members.
• Resolve customer inquiries and ensure a high-quality shopping experience.
• Enforce compliance with food safety, store policies, and quality standards.
• Communicate section performance with store leadership.

Night Operations & Store Readiness (5 PM – 2 AM)

• Supervise overnight operations and ensure readiness for opening hours.
• Coordinate and complete cleaning, stocking, and merchandising tasks.
• Assign tasks, manage breaks, and monitor overnight staff productivity.
• Refresh POP materials and promotional signage.
• Oversee store appearance, perishable quality checks, and equipment readiness.
• Handle urgent issues, incidents, and customer complaints.
• Admin support for Store Manager and discount handling for ready-to-eat perishables.
• Support front-end operations during busy hours (e.g., cashier coverage).
• Maintain shopping carts and baskets availability.
• Other duties as instructed or assigned.

Supervisory Responsibilities 

Carries out supervisory responsibilities in accordance with PPRM’s policies and applicable laws. Responsibilities include, but are not limited to training employees; planning, assigning and directing work; providing feedback and input for performance reviews; and addressing complaints and resolving problems.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma or equivalent; Associate degree in business, retail management, or related field preferred; minimum of three to five years of retail or customer service experience specifically in a grocery setting with one to two years minimum holding leadership role preferred; experience with inventory management and ordering systems; strong knowledge of grocery industry trends and best practices; strong leadership and interpersonal skills; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills and abilities thereof. 

Language Skills

Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the general merchandise section function.

Mathematical Skills

Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

A valid driver’s license, health certificate or ability to obtain a certificate is required for this position.

Other Skills and Abilities:

Communication: Strong verbal and written communication skills to interact with customers, staff, and management.

Customer Service: Dedication to providing exceptional customer service and resolving issues effectively ensuring “Customers matters most.”

Technical Skills: Familiarity POS systems and basic computer skills a plus.

Physical Demands of the Job

1. Standing and Walking: The job often requires prolonged periods of standing and walking around the sales floor, assisting customers, and inspecting merchandise displays.
2. Lifting and Carrying: Handling merchandise, restocking shelves, and assisting with inventory management might involve lifting and carrying boxes or items of various weights, typically up to 50 pounds.
3. Bending and Reaching: Tasks like rearranging merchandise displays, stocking shelves, or retrieving items for customers may require frequent bending, reaching, and stretching.
4. Work Environment: The work environment can be fast-paced and dynamic, involving exposure to moderate noise levels, interaction with customers and staff, and occasional stress due to managing multiple responsibilities simultaneously.
5. Visual and Mental Demands: The role involves constant attention to detail, often requiring the ability to read small print, assess merchandise quality, analyze sales data, and make strategic decisions. Mental agility, problem-solving skills, and the ability to multitask efficiently are essential.
6. Schedule Flexibility: This role might require flexible hours, including evenings, weekends, and holidays, to meet the demands of the retail schedule, potentially leading to irregular or extended work hours.

Working Conditions

The intensity, frequency, and duration of these physical and mental demands can vary based on the specific tasks, and operational needs. Adherence to safety protocols and proper lifting techniques is crucial to mitigate the risk of injury in a retail environment that involves physical activities.

Proper personal protective equipment (PPE) will be provided and is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the changing needs of the business.