Banquet - Banquet Captain

Where Hospitality Becomes Unscripted.

Job Summary

At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Banquet Captain, you bring energy, leadership, and grace to every event—ensuring each detail comes to life just as envisioned, and every guest feels the warmth behind the service. This isn’t just about following a timeline or managing a team—it’s about transforming spaces into experiences. You’re the go-to for guests, the guide for your team, and the reason everything flows seamlessly from setup to farewell. You are more than a banquet captain—you’re the heartbeat of the event. And when empowered with our Unscripted Hospitality mindset, your leadership ensures every gathering leaves a lasting impression.

Key Responsibilities

• Lead the setup, execution, and breakdown of all banquet events according to Banquet Event Orders (BEOs).
• Supervise banquet servers and support staff, ensuring polished, timely, and thoughtful service throughout each function.
• Act as the main point of contact during events, communicating with clients, guests, and departments to ensure satisfaction.
• Conduct pre-event meetings to review service plans, menu knowledge, and individual assignments.
• Ensure event spaces are properly staged, clean, and guest-ready, with attention to layout, linens, service ware, and décor.
• Monitor service flow and adapt as needed to changing guest needs or event dynamics.
• Address guest concerns or last-minute changes with professionalism and a solutions-first mindset.
• Support team training and mentoring efforts to maintain a culture of hospitality and service excellence.
• Maintain inventory and organization of banquet supplies, reporting shortages or needs to leadership.
• Ensure adherence to all safety, sanitation, and alcohol service policies throughout the event.

Who You Are

• A confident and organized leader who shines in high-energy, event-driven settings.
• Experienced in banquet or event service, with at least 1–2 years in a lead server or supervisory role.
• Comfortable managing both the big picture and the small details that make events unforgettable.
• Skilled in multitasking and able to stay calm and composed under pressure.
• A clear communicator who motivates teams and connects easily with guests and coworkers alike.
• Flexible with scheduling, including availability for early mornings, late nights, weekends, and holidays.
• Physically able to lift, carry, and stand for extended periods during long shifts.
• ServSafe and/or TIPS certification preferred or required depending on local regulations.

What Makes Us Different

Unscripted Hospitality is more than a service philosophy—it’s a culture of care, empowerment, and personal connection. In your role, you don’t just manage events—you lead the experience, ensuring that every moment feels smooth, special, and meaningful. At OTH Hotels Resorts, your leadership turns gatherings into celebrations and guests into memories.

Join Us

If you’re ready to lead with presence, inspire with heart, and make every event extraordinary—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.