Payments Specialist I

POSITION SUMMARY

The Payments Specialist I works with the Electronic Services department as a service/support provider for ACH, ATM’s, Credit Cards, Debit Cards, and Wire Transfers.  Provides support to members, branches, call center and other internal department personnel for all Electronic Services department functions, and performs job duties that facilitate the successful processing of these transactions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Process (input/verify & release) and balance incoming/outgoing domestic and international wire transfers. Assist with maintaining wire record storage.

2. Provides basic support for all EFT/ACH processing, balancing, maintenance, exception item postings, returns and report processes.

3. Provides basic support for all card services (ATM, Debit Cards, Credit Cards and Instant Issue) including assisting members, and other Orion personnel with account/card maintenance, exception item processing, report process, research/resolution of member inquiries, disputes and monetary adjustments.

4. Provides basic support for all ATM’s fulfilling consumable supply requests, provides deposit totals to branches.

5. Cross-train to provide basic support to other functions within the Electronic Services department

6. All other duties as assigned.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE:         

Familiarity with related general accounting procedures and GL structures.

Knowledge of wire transfer processing, general card (debit & credit), ACH Network and EFT network processing are a plus.                                

EXPERIENCE REQUIRED:  One to two years of related experience is preferred.

SKILLS/ABILITIES:           

Excellent communication (verbal and written), organizational, and member service skills.

Ability to work independently and within a team.

Attention to detail.

Solid mathematical skills.

Team player.

Proficient knowledge of general computer operations and programs (Word, Excel etc.).   

WORK ENVIRONMENT

Work is generally carried out in a typical open office setting. While performing the duties of this job, the working conditions are those of a typical office environment, with temperatures occasionally too warm or too cold, moderate noise levels and under lighting conditions typical of an office. Possibility for some remote work as needed.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit at a desk and in meetings for long periods of time on a continuous basis; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation with fingers; reach with hands and arms; use a telephone or other electronic communication devices; stand for long periods of times at counter, printers; communicate orally and through written means; use standard office equipment such as computers, printers; write or use a keyboard to perform assigned duties; bend, squat, climb, kneel and twist while checking equipment; occasionally stand and/or walk over both even and uneven ground; occasionally lift and/or move up to 25 pounds; hearing and vision within normal ranges with or without correction.