Customer Portal Coordinator

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Role Overview  

We are seeking a detail-oriented and organized individual to join our team as a Customer Portal Coordinator. In this role, you will be responsible for efficiently managing and inputting data into customer portals, ensuring accuracy and timely processing of information related to orders, shipments, and invoices. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a commitment to providing exceptional customer service.

Key Responsibilities

Data Entry:

• Accurately input and update customer information, orders, shipments, and invoices into the designated portals.
• Ensure the integrity and completeness of data by performing regular quality checks.

Portal Management:

• Monitor and manage customer portals to ensure data is up-to-date and reflective of current transactions.
• Troubleshoot and resolve any portal-related issues in collaboration with the IT or support team.

Customer Communication:

• Collaborate with internal teams to gather necessary information for accurate data entry.
• Communicate with customers to verify data, address discrepancies, and provide assistance in navigating the portal.

Process Improvement:

• Identify opportunities for process improvement in data entry and portal management.
• Propose and implement efficiency enhancements to streamline workflows.

Documentation:

• Maintain detailed and organized records of customer interactions and data entry activities.
• Generate reports as needed to track key performance indicators and monitor data accuracy.

Qualifications

Education:

• High school diploma or equivalent.
• Additional education or certifications in data management is a plus.
• Customer Service experience in B2B markets is a plus.

Skills & Abilities:

• Proven experience in data entry, preferably in a customer service or order management role.
• Familiarity with customer portals and online order processing systems.
• Strong computer skills, including proficiency in Microsoft Office and experience with data entry software.
• Excellent attention to detail and accuracy in data entry.
• Effective communication skills, both written and verbal.
• Ability to work collaboratively in a team environment.

Hybrid role based out of the Chicago office. Monday - Wednesday onsite required.

Compensation & Benefits

Compensation

• Salary Range: $44,484 - $54,317

Benefits

• 401(k) with 6% match (Fully Vested at 2 Years)
• Annual Incentive Bonus
• Annual Merit increase opportunity
• Employee Stock Purchase Plan
• 11 Corporate Holidays
• Paid Parental Leave
• Pre-Tax Transit
• Fitness & Gym Reimbursement
• Employer Contribution - Health, Dental, Vision

• Employee Stock Purchase Plan

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.