Sales Service Representative

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Role Overview

This position is responsible for the processing and follow up of Domestic customer orders. The position requires extensive follow-thru with operations and logistics to assure the timely delivery and accurate billing of customer orders. The position involves heavy customer interaction with high phone volume and computer usage.

Key Responsibilities

• Accurate and timely entry of customer orders
• Handle daily service and order activities.
• Work closely with plant schedulers and transportation group to securing on-time deliveries
• Play critical role in developing customer relationships and resolving customer issues
• Maintain master file information
• Invoice orders and complete month-end closing transactions
• Upload invoices to third-party portals as required
• Entry of credits, debits, and sample order requests
• Perform other related duties as assigned
• Recording and reporting on ongoing issues
• Prioritizing tasks
• Maintaining standards

Qualifications

• Previous customer/sales service experience recommended
• Excellent interpersonal communication and phone skills
• Detail oriented with a high level of accuracy
• Organized
• Ability to work independently and on a team
• Able to handle multiple tasks with multiple interruptions
• Basic level of Word, Excel, and internet skills
• Familiarity with SAP, JDE or similar ERP environment desirable
• College degree preferred

Compensation & Benefits

Compensation

• Salary Range: $25.87 - $31.90 per hour

Benefits

• 401(k) with 6% match (Fully Vested at 2 Years)
• Annual Incentive Bonus
• Annual Merit increase opportunity
• Employee Stock Purchase Plan
• 11 Corporate Holidays
• Paid Parental Leave
• Pre-Tax Transit
• Fitness & Gym Reimbursement
• Employer Contribution - Health, Dental, Vision

• Employee Stock Purchase Plan

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.