Deduction Management Specialist

Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Job Summary
This position is responsible for researching, analyzing, and resolving customer deductions by reviewing invoices, contracts, and supporting documentation to identify the root cause of deductions, validating their legitimacy, and working with cross-functional teams like sales and finance to recover funds from invalid deductions, ultimately ensuring financial accuracy and maintaining strong customer relationships.

Essential Functions

Investigating deductions:

• Analyzing customer deductions to determine the reason for the chargeback, including reviewing purchase orders, invoices, delivery receipts, and promotional agreements. 

Validating deductions:

• Assessing whether deductions are valid based on contractual agreements, company policies, and trade terms. 

Dispute resolution:

• Communicating with customers to dispute invalid deductions, providing supporting documentation to justify the claim.

Collaboration with cross-functional teams:

• Working closely with sales, brokers, and trade marketing to gather information, resolve disputes, and identify potential issues. 

Reporting and analysis:

• Tracking deduction trends, identifying recurring issues, and generating reports to highlight areas for improvement. 

Process improvement:

• Identifying opportunities to streamline the deduction management process, including developing new procedures or system enhancements. 

Compliance management:

• Ensuring adherence to company policies and industry regulations regarding deductions. 

Qualifications

• Associate’s degree preferred, and/or equivalent work experience required
• Previous experience with on-line A/R and/or Deduction Management systems and portals preferred but not required           
• Must be able to multi-task, work in a fast-paced environment with the ability to handle high volume virtual paperwork, maintaining accurate and detailed data, and must be able to meet deadlines
• Accounts Receivable and/or Deduction experience preferred
• Detail oriented
• Strong organizational skills
• Ability to work independently and apply good judgment skills
• Strong professional communication skills required
• Strong math skills required
• Proficient with Excel, MS Word, Outlook.
• JDE experience preferred

Compensation and Benefits

Compensation

• $25.87/hour - $31.90/hour

Benefits

• 401(k) with 6% match (Fully Vested at 2 Years)
• Annual Incentive Bonus
• Annual Merit increase opportunity
• Employee Stock Purchase Plan
• 11 Corporate Holidays
• Paid Parental Leave
• Pre-Tax Transit
• Fitness & Gym Reimbursement
• Employer Contribution - Health, Dental, Vision

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.