Inside Sales - Technical

In this role you will be selling Nordfab products through communication with Dealers and their end-users in assigned territory to meet annual goals and objectives. All-encompassing sales, technical support and customer service position based upon product and technical knowledge along with the different application designs for the industrial ducting industry.

•    Promote sales of all Nordfab products to assigned territory to achieve the territory goal 
•    The ability to understand detailed system designs for industrial ducting layouts.
•    Provide a value-added service to the customer by identifying and recommending a better system design than what they are asking for which would be beneficial to all parties involved
•    Create basic ducting system layouts to meet the needs of the customer or their end-user.
•    Recognize “up-selling” opportunities and make the recommendation to the customer
•    Generate quotes for the customer projects
•    Provide technical support to customers and their end-users
•    A combination of calling and emailing customers in the territory with calling being the primary requirement
•    Assure timely and accurate order entry
•    Manage the customers’ expectations as well as Nordfab policies as it pertains to ship dates, expedites, RGA’s and replacement orders
•    Work with Engineering on custom or special part drawings
•    Manage customer complaint data via timely Case entry into the CRM
•    Manage sales calls and opportunities by utilizing the CRM and entering data promptly
•    Support your outside sales counterpart in growing the assigned territory
•    Support all departments and co-workers to exceed the expectations of Nordfab customers’
•    Responsible for continuous self-development for technical knowledge of ducting
•    Be a good Stewart of Nordfab policies, goals and objectives

Basic Skills:
•    Self-starter who can work both independently and within a team 
•    Ability to sell over the phone
•    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
•    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
•    Possess a solid understanding of drafting techniques and familiarity with engineering terminology.
•    Ability to read and understand manufacturing drawings and print layouts     
•    High level of mechanical aptitude.
•    Basic proficiency using AutoCAD Inventor Software. 
•    Must be detail-oriented to avoid design errors and omissions.
•    Proficiency with Microsoft Excel, Word, and Outlook. 
•    Superior communication skills using the phone and email
Scope of Responsibility 
•    This job follows standard practices and procedures, and is expected to accomplish work assignments with a limited amount of supervision.

Qualifications:
 
•    Demonstrated Proactive and Effective customer service focus
•    Strong organizational skills are required with the ability to work successfully with various disciplines
•    Ability to work in a non-structure, entrepreneurial environment where one looks for and leverages new opportunities for growth
•    Team oriented personality
•    Strong communication skills required with the ability to respond to common inquiries or complaints from clients, dealers and other constituents
•    Knowledge of principles and practices or organization, planning, records management and general administration
•    Willingness to learn new technology and accept personal responsibility for own personal and product development and performance
•    Ability to follow oral and written instructions with minimal guidance
•    Demonstrated ability to develop and utilize electronic, internet and other marketing strategies to drive new business opportunities
•    Demonstrable proficiency with Microsoft Dynamics CRM system not required but desired
•    Proficiency with Excel, Word, PowerPoint and Outlook software

Education and/or Experience
•    High School diploma or GED, Bachelor degree preferred, High level of MS Office skills (Excel, Work, PowerPoint, and Visio) and Typing skills. Auto-Cad experience preferred.