Inside Sales Representative

 
Nordfab, LLC is an industry leading industrial duct manufacturer that introduced Quick-Fit clamp-together ductwork in 1990, and serves as the world’s largest industrial supplier of clamp-together ducting. Nordfab owns and operates two office and manufacturing facilities in Thomasville, NC, with more than 150 employees locally. www.nordfab-us.com 
 
Nordfab offers more than just pay and benefits. It is about the total value of working in an environment of respect and learning. Our benefits, coupled with our compensation programs and the opportunities to build a career through the experiences the Company offers, deliver competitive rewards that continue to differentiate us in the market. 

Position Description: 
An Inside Sales Representative position is an Account Management and order entry function that entails assisting customers with managing their account needs, in close conjunction with a Regional Sales Manager. Customer interaction includes requests for lead times, order placement, expediting, order changes, the building of quotations, entering orders and communicating pertinent information proactively back to customers. Additionally, these tasks will require coordination with other support departments to provide detailed feedback
 
Essential Duties and Responsibilities: 
•    Outbound and inbound account management
•    Capturing of customer complaints with accurate and complete information  
•    Coordinating with Shipping and Production for status on orders to ensure the delivery commitment to customers is met
•    Cooperating with Regional Sales Manager to determine strategic approaches for sales growth
•    Participating fully in product training sessions, meetings, and skills training
•    Handling cancellations or changes in sales orders and communicating the changes with the related departments
•    Emphasizing technical product features and benefits
•    Quoting prices and preparing sales order reports or forms
 
Skills and Specifications: 
•    Able to work in fast-paced environment
•    Strong Team Work skills 
•    Exceptional verbal and written communication skills
•    Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook
•    Knowledge of Microsoft AX Management systems is desirable
•    Excellent telephone sales skills
•    Prominent organization skills
•    Excellent time management skills
•    Highly energetic and self-starter
•    Decision-making, problem resolution and creative thinking skills
•    Able to multi-task the activities with shifting priorities
•    Should be honest, assertive and systematic
 

Other: 
Individual must be capable of working in a dynamic work environment.  Must quickly analyze situations and information and devote close attention to detail. Works with minimal guidance and establishes priorities while performing quick, accurate and efficiently under pressure. Involves problem solving, assessment of situations, a high frequency of follow-up, and exercises good judgment to anticipate the executive’s needs. Extensive interaction with colleagues, customers and global partners. A high degree of confidentiality and discretion is required. Effective communicator and self-starter key to the position. 
 
Education \ Certifications: 
 High School diploma or GED, Bachelor degree preferred, high level of MS Office skills (Excel, Word, PowerPoint, and Visio) and typing skills.