Service Desk Analyst

We are looking for you to join us as a new member to complement our global ServiceDesk team. Your function is part of a larger organization with ServiceDesk that takes the first and second-line support and work closely with our global the IT Operations team. 

What you will do

You will be working with in the 1 and 2st line support cases and helping out the company's employees with IT support, maintenance, troubleshooting and installations. We currently have about 2,000 employees in 25 countries and maintain manufacturing bases in 13 countries. We are in a robust development phase where we are placing a strong focus on automation, digitalization and building the IT of the future in a scalable manner, with satisfied end users as a result.

• End user support in Windows, Office and other Nederman applications
• Installation of PC and Laptop
• Register and working with case in our global ticket  system
• Installation and configuration of Windows PC/Laptops
• Network connections on in office and site

We believe you have

You have approximately 1-2 years of experience in a related field that keeps you up to date with developments in technology. You possess a strong inner drive, contribute to team spirit, and service-minded approach to our end users.

To succeed in the role, you need to have an understanding of the field and a strong passion for problem-solving in a Windows environment. We would like you to have experience with the following systems and products:

• Windows 10 and 11
• Basic knowledge Windows Active Directory
• Basic knowledge Windows Server
• Basic knowledge of Office 365
• Basic Network Knowledge
• Printer administration

What we offer you

At Nederman, you are part of a fast-growing international company with sustainability at its core. Regardless of your role, your work will contribute to efficient production, environmental benefits, and safer workplaces all over the world.

Our culture is characterized by employees who care for each other, the planet, and have the courage to act. We value continuous learning and can offer you extensive opportunities to develop your skills and knowledge through our global training platform.