Aviation Transport Logistics Specialist

The Aviation Transport Logistics Specialist is responsible for the booking of all customer-related transports involving air transportation including private air charter, commercial airline cargo, and on-board courier arrangements, along with the scheduling and management of all ground transportation arrangements associated with the respective air transportation.

Duties/Responsibilities:
Specialists will be assigned to one of the two functional areas described below or may act as a “float” during their work shifts.

Commercial Air Transports:

• Research and identify potential commercial transportation options for various locations and time frames to include Commercial shipments and On-Board Courier options.
• Navigate and analyze multiple cargo sites to determine the most efficient and effective transportation solutions.
• Identify and secure STA-certified drivers capable of tendering at cargo sites.
• Proactively address and solve problems in the event of any delays or complications during transportation.
• Develop rapport and communicate effectively with NKR staff and transplant centers.
• Ensure the NKR website is updated throughout swaps.
• Resolves operational issues, handles escalated and/or adverse communications with couriers, commercial airlines and the NKR team.
• Other duties as applicable or assigned.

Charter Air Transports:

• Collect all necessary information from calling coordinator and parse information for input into NORA’s transportation management system.
• Identify aircraft suitable for requested mission and contact respective air providers to determine if aircraft is available for use to NORA.
• Retrieve appropriate quotes and trip sheets from respective air providers to provide accurate time and price quotes to NORA customers.
• Create all associated ground records and dispatch corresponding drivers for all NORA charter flights.
• Develop and send comprehensive itineraries for requested trips to both the air provider and the customer.
• Field any follow-up questions or requested changes to respective itineraries from customers.
• Monitor all ongoing NORA charter flights, ensuring proper departure and arrival times have been entered, and booking return ground transports as necessary.
• Manage NORA’s daily aircraft availability canvassing and update the internal transport management system.
• Other duties as applicable or assigned.

Requirements:

• Prior experience as a Transportation Coordinator or NORA Ground Dispatcher – preferred.
• Ability to work both day and night shifts as dictated by business needs.
• Ability to adapt and problem solve in a fast-paced, team-oriented environment.
• Clear and concise verbal and written communication skills.